At a Glance
- Tasks: Provide top-notch IT support via phone, email, and messaging.
- Company: Join a government department with a strong commitment to customer service.
- Benefits: Contract role until February with valuable experience in a supportive environment.
- Other info: Great opportunity to enhance your skills in a dynamic government setting.
- Why this job: Be the first point of contact and make a difference in people's tech experiences.
- Qualifications: 12 months as a Service Desk Analyst with Microsoft support experience.
The predicted salary is between 47250 - 57750 $ per year.
Government Department – Contract until end of February
Burwood Location
Level 1 and 2 IT Support
About the role
This position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment.
Key responsibilities
- Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method
- Analyse incidents and service requests for correct prioritisation, classification and initial support requirements
- Provide and maintain a strong customer focus and support services
- Provide support for applications, email and technology services
About you
- Minimum 12 months as a Service Desk Analyst
- Experience supporting Microsoft Environment
- Good communication skills, both written and verbal, including a personable and professional phone manner
- Experience providing comprehensive first level support for tools and applications for Microsoft Office products
What’s in it for you:
Government Agency Contract until end of February
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