At a Glance
- Tasks: Provide top-notch technical support and mentor team members in a dynamic IT environment.
- Company: Join a leading government department in Brisbane, making a difference in tech support.
- Benefits: Competitive pay of $90.19 per hour plus super, with opportunities for growth.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
- Why this job: Be the go-to tech guru while enhancing your skills and helping others succeed.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 90.19 - 90.19 $ per hour.
- Rate: $90.19 per hour inc super / $721.54 per day inc super (based on 8 hours)
- Classification: AO4
- Rate: $90.19 per hour inc super / $721.54 per day inc super (based on 8 hours)
The opportunity
As a Senior IT Service Centre Agent, you'll play a key role in delivering high-quality technical support to employees across the Department.
You'll act as a first point of contact for a broad range of technology requests while also providing enhanced support for more complex issues.
Beyond resolving incidents, you'll help strengthen the capability of the Service Centre by coaching and mentoring team members, improving knowledge resources and contributing to service improvement initiatives.
Key Responsibilities
- Provide responsive remote and onsite technical support across a broad range of hardware, software, systems and IT services.
- Investigate and resolve incidents, service requests and technical questions, escalating unresolved matters to the appropriate support teams.
- Coach, mentor and support the development of IT Service Centre staff.
- Analyse recurring issues and educate users to help reduce repeat incidents.
- Support Service Centre resourcing, workflow and knowledge management activities.
- Create and improve technical documentation, procedures and knowledge-base content.
- Coordinate workloads to maintain responsive and high-quality customer service.
- Participate in Service Centre projects and continuous improvement initiatives.
- Undertake research and analysis and contribute recommendations to business and management reporting.
- Work collaboratively with ITS teams, departmental stakeholders and other government entities.
You'll ideally Bring
- Experience working in an IT service desk, service centre, desktop support or similar technical support environment.
- Strong troubleshooting and problem-solving capabilities.
- A customer-focused approach and the ability to communicate technical information clearly.
- The confidence to coach, mentor and support colleagues.
- Strong organisational skills and the ability to manage competing priorities.
- An interest in improving processes, documentation and the overall customer experience.
Helpdesk / Level 2 support employer: Talent Corp
Join a forward-thinking organisation that prioritises innovation and collaboration in the healthcare sector. As a Solution Architect, you'll be part of a dynamic team dedicated to transforming healthcare technology, with ample opportunities for professional growth and development. Enjoy a supportive work culture that values your expertise and encourages you to make a meaningful impact on the future of healthcare.
