At a Glance
- Tasks: Support ITSM solutions and ensure operational readiness for a major Federal Government ICT program.
- Company: Join a dynamic team in Canberra focused on innovative IT service management.
- Benefits: Competitive salary, job security until June 2027, and opportunities for professional growth.
- Other info: Active NV2 security clearance is essential; great chance to enhance your career.
- Why this job: Make a real impact in government ICT while developing your ITSM skills.
- Qualifications: Experience in ITSM implementation and strong understanding of ITIL frameworks required.
The predicted salary is between 75600 - 92400 $ per year.
- ITSM & Systems Administration Specialist
- Canberra, ACT - Onsite
- ASAP start - until 30 June 2027
- Active NV2 Essential
- Position Overview
- We are seeking an experienced
ITSM & Systems Administration Specialist to support a major Federal Government ICT capability program.
This role will focus on the evaluation, selection, implementation and transition of IT Service Management (ITSM) solutions, combining technical expertise, systems administration and service management practices to ensure successful implementation and operational readiness.
- Key Duties
- Analyse ITSM requirements across the full product suite and provide recommendations for implementation.
- Gather and document business, technical and operational requirements for ITSM solutions.
- Support vendor-managed service implementation and coordinate stakeholders across ICT, infrastructure and service desk teams.
- Support incident, problem, change, service request and knowledge management processes.
- Assist with data migration, process mapping, system configuration and CMDB activities.
- Develop workflows, automation scripts and service catalogue offerings.
- Support risk assessments, project governance, reporting and service transition activities.
- Monitor service performance and contribute to continuous service improvement.
Skills and Experience Required
- Demonstrated experience in IT Service Management (ITSM) implementation and systems administration.
- Strong understanding of ITIL frameworks and ITSM best practices.
- Experience across incident, problem, change and service request management.
- Knowledge of Asset and Configuration Management, including CMDB.
- Experience gathering technical and business requirements and supporting ITSM solution implementations.
- Ability to develop and configure workflows, automation scripts and service catalogue offerings.
- Experience supporting data migration, process mapping and operational readiness activities.
- Strong stakeholder engagement, documentation and coordination skills.
Active NV2 security clearance is essential.
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