- Level 1 phone and Email IT Support This position requires an experienced and customer-focused Service Desk Analyst to be the first point of contact in a service desk environment.
Key Accountabilities
- Troubleshoot issues with Microsoft Teams
- Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
- Document processes for Microsoft Teams
- Provide support for applications, email and technology services
- Minimum 12 months as a Service Desk Analyst
- Experience providing comprehensive first-level support for tools and applications for Microsoft Office products
- Good communication skills, both written and verbal, including a personable and professional phone manner
What's in it for you:
- Government Agency
Service Desk Analyst in Ballarat employer: Talent Corp
Join a forward-thinking organisation that prioritises innovation and collaboration in the healthcare sector. As a Solution Architect, you'll be part of a dynamic team dedicated to transforming healthcare technology, with ample opportunities for professional growth and development. Enjoy a supportive work culture that values your expertise and encourages you to make a meaningful impact on the future of healthcare.
