At a Glance
- Tasks: Be the friendly voice helping customers in community care over the phone.
- Company: Join a supportive community care organisation in Joondalup.
- Benefits: Flexible work options, free parking, and a caring team environment.
- Other info: Full-time role with opportunities for growth in a values-driven setting.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Call centre experience preferred; strong communication and problem-solving skills are essential.
The predicted salary is between 49500 - 60500 $ per year.
This is a phone-based Customer Services Officer role within a small team of six in a community care organisation. You'll be the first point of contact for customers, families, and staff, providing information and coordinating services across aged care, disability, nursing, allied health, and social support. The role is customer-focused and values empathy, clear communication, and problem-solving.
Key Responsibilities
- Answer and resolve calls with a strong "customer first" approach
- Build rapport with customers and families, including those who may be uncertain and require support
- Coordinate support services to match customer needs and support worker skills
- Accurately record information in the CRM and other systems
About You
- Call centre experience (inbound/outbound preferred)
- Available Monday–Friday between 6am–6pm (38 hours a week)
- Strong communication, problem-solving, and customer service skills
- Comfortable using MS Office and CRM systems
- Experience in aged care or disability is helpful but not essential
- Flexible work options
- Supportive, values-driven community care environment
Requirements
- Full Australian work rights
- Recent Police Clearance (within 6 months)
- Able to apply NDIS Worker Screening Check
- Flu Vaccination required (mandated for this sector)
Call Center Specialist in Perth employer: TALENT CONSORTIUM
Join a purpose-driven organisation in the heart of Stilling WA, where your role as an Executive Assistant to the CEO will not only challenge you but also allow you to contribute to meaningful change. We pride ourselves on fostering a supportive work culture that values collaboration and personal growth, offering opportunities for professional development and a chance to make a real impact in the community. With a focus on work-life balance and a commitment to employee well-being, this is an excellent place for those looking to thrive in a dynamic environment.
