Patient Services & Administration Coordinator in Sydney

• $37 – $40 per hour + super | Approx. $73,000–$80,000 + super




• 1x role based in Alexandria & 1 role Based in Kogarah

• Permanent Full-Time




• Monday to Friday




• Immediate Start




• $37 – $40 per hour + super | Approx. $73,000–$80,000 + super




• 1x role based in Alexandria & 1 role Based in Kogarah

Organisation

Join a leading organisation specialising in women’s health & services, committed to providing exceptional care and support throughout each patient’s journey. Working alongside a highly experienced team of specialists, nurses and healthcare professionals, you’ll be part of a supportive and fast-paced environment where patient experience is genuinely at the heart of everything they do.

This is a Permanent Full-time position. Monday to Friday schedule. 2x roles: 1x based in Kogarah & 1x based in Alexandria.

Role

As the Patient Services & Administration Coordinator, you will be one of the key non-clinical points of contact for patients, supporting them throughout their treatment journey and ensuring they feel welcomed, informed and cared for. This is a varied, people-focused role combining customer service, administration, appointment coordination and patient support. You’ll communicate with patients face-to-face, over the phone and via email while working closely with specialists, nurses and internal teams to ensure a seamless patient experience.

This would suit someone coming from medical administration, patient services, customer service, professional services or another high-touch service environment who is organised, empathetic and confident managing sensitive conversations.

Key Responsibilities

• Act as a key point of contact for patients throughout their treatment journey, providing warm, professional and empathetic support.




• Coordinate patient registrations, appointments, calendars and administrative requirements.




• Respond to patient enquiries across phone, email and face-to-face channels.




• Liaise closely with specialists, nurses, counsellors, finance and other internal teams to coordinate patient requirements.




• Maintain accurate patient information, documentation and records while ensuring confidentiality at all times.




• Discuss treatment costs with patients and assist with processing payments and associated documentation.




• Coordinate referrals and documentation relating to Medicare and other billing requirements.




• Ensure pre-treatment administrative requirements and documentation are completed within required timeframes.




• Provide an exceptional concierge-style experience to patients attending the clinic.

Requirements

• Previous experience in a customer-facing administration, coordination or patient services role within a fast-paced environment.




• Healthcare, medical reception, allied health or specialist practice experience would be highly regarded, but is not essential.




• Strong administration skills including appointment scheduling, data entry and document management.




• Confident communicating with customers/patients both over the phone and face-to-face.




• Excellent interpersonal skills with a genuine passion for delivering an exceptional customer experience.




• High level of empathy, emotional intelligence and discretion when dealing with sensitive or personal information.




• Strong attention to detail and the ability to juggle competing priorities in a busy environment.




• Experience using patient management systems, electronic medical records or similar CRM/database systems would be advantageous.




• Knowledge of Medicare/PBS processes would also be advantageous but is not essential.




• Positive, proactive and collaborative approach with the ability to remain calm and professional in sensitive situations.

What’s in it for you?

This is a fantastic opportunity to join a respected organisation where you can combine your administration and customer service skills in a role that genuinely makes a difference to people’s lives. You’ll work as part of a collaborative healthcare team while building valuable experience within the growing women’s health sector.