At a Glance
- Tasks: Manage customer support inquiries and troubleshoot software issues for a bespoke platform.
- Company: Growing tech provider in the automotive industry with a collaborative culture.
- Benefits: Enjoy a 35-hour work week, remote Fridays, and competitive salary up to $75,000.
- Other info: Great local amenities and a supportive team environment await you!
- Why this job: Kickstart your career in tech with comprehensive training and clear progression pathways.
- Qualifications: Tech-savvy mindset and strong communication skills; retail or customer service experience is a plus.
The predicted salary is between 75000 - 75000 $ per year.
We are partnering with a growing technology provider specializing in bespoke software platforms for the automotive industry. Due to continued expansion, they are looking for an energetic and tech-savvy Software Support Rep to join their collaborative support team based in the Norwest / Castle Hill area. This role is focused on managing incoming customer support inquiries for their specialized dealership software platform from day one. You will receive comprehensive, ground-up training, meaning a traditional software engineering background is not required. As you grow with the business, there will be fantastic opportunities for career progression into Business Analysis, management, or customer success roles.
Please note: This role is strictly focused on customer support and relationship management. It is not a pathway into internal software development.
Key Responsibilities
- Act as the first point of contact for inbound support tickets and customer inquiries regarding the dealership platform.
- Troubleshoot, investigate, and resolve user software queries with guidance and escalation paths available via senior team members.
- Develop a thorough, end-to-end understanding of the bespoke software platform through comprehensive internal training.
- Deliver exceptional customer service, ensuring clients feel supported and valued.
- Participate in occasional on-site dealership visits alongside senior staff to assist with client training as the business scales.
What We Are Looking For
- Tech-Savvy Mindset: An intuitive grasp of digital systems, software platforms, and a natural ability to troubleshoot and learn new technology quickly.
- Strong Communication & Service Focus: Excellent verbal and written communication skills. Backgrounds in retail, hospitality, or customer-facing environments are highly welcome.
- Work Ethic & Engagement: Highly motivated, engaged, eager to learn, and ready to roll up your sleeves in a dynamic team environment.
- Long-Term Stability: A genuine desire to commit to a stable, long-term career path rather than short-term job-hopping, given the significant training investment. Candidates local to the Hills District are highly preferred.
- Background: Recent graduates or individuals looking for their entry point into a thriving technology company will find great success here.
Benefits & Culture
- Work-Life Balance: Enjoy a shortened 35-hour working week while being paid for 38 hours.
- Flexibility: Work-from-home flexibility every Friday.
- Career Growth: Clear internal progression pathways into Business Analysis, management, or customer success.
- Location: Conveniently based in the Norwest / Castle Hill technology precinct with free parking and great local amenities.
- Remuneration: Up to $75,000 package including superannuation.
Software Support Representative in Sydney employer: Talent Aligned
Join a dynamic and growing technology provider in the Norwest/Castle Hill area, where you will be part of a collaborative support team dedicated to delivering exceptional customer service. With a focus on work-life balance, enjoy a 35-hour work week while being paid for 38 hours, along with flexible work-from-home options every Friday. The company offers comprehensive training and clear pathways for career progression into roles such as Business Analysis or management, making it an excellent employer for those seeking meaningful and rewarding employment in the tech industry.
