Location: Melbourne / Greater Melbourne Region (Home-based with Field Travel)
Position Type: Permanent, Full-Time
Client: Confidential (Specialist Medical Device & Healthcare Manufacturer)
About the Opportunity
Talent Aligned is partnering with an innovative, people-first global manufacturer in the medical technology sector to secure a dedicated Field Service Technician based in Melbourne.
In this critical customer-facing role, you will act as the primary technical expert supporting hospitals and healthcare facilities across Victoria. You will ensure the optimal performance, safety, and reliability of advanced medical equipment, delivering an exceptional service experience that directly impacts patient care.
Key Responsibilities
- Technical Intervention: Perform complex installations, commissioning, scheduled preventive maintenance, and emergency troubleshooting of specialized medical equipment at client sites.
- Diagnostics & Repair: Accurately diagnose electrical, mechanical, and electronic failures using schematics and advanced technical documentation.
- Compliance & Documentation: Complete detailed service reports, maintenance logs, and compliance records to strict hospital safety standards and manufacturer specifications.
- Asset & Inventory Management: Maintain and manage field service stock, specialised tools, and replacement parts efficiently.
- Customer Support: Build strong, trust-based relationships with clinical staff and biomedical engineering teams through clear communication and expert guidance over the phone.
What We Are Looking For
- Experience: Minimum 3 years of hands-on field service experience, ideally within the medical device, healthcare, or complex electromechanical equipment sector.
- Technical Acumen: Strong troubleshooting capabilities across electrical, electronic, and mechanical systems, with the ability to interpret complex technical schematics.
- Communication & Polish: Exceptional interpersonal and customer service skills, with a professional approach to client engagement.
- Autonomy: Highly self-motivated with the ability to manage a mobile territory independently from a home office base in Melbourne.
- Licensing: A current, valid Victorian driver's license with a clean driving record and a willingness to travel across the region as required.
- Someone who is happy with a split position between phone based support and escalation and field based hands on work.
Why Join Our Client?
- People-First Culture: Join an inclusive, dynamic work environment where trust, teamwork, and individual strengths are genuinely celebrated from day one.
- Career Growth: Advance your career within a rapidly expanding global organization with structured opportunities for professional development.
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Service and Support Technician - Medical Devices in Melbourne employer: Talent Aligned
Join a dynamic and growing technology provider in the Norwest/Castle Hill area, where you will be part of a collaborative support team dedicated to delivering exceptional customer service. With a focus on work-life balance, enjoy a 35-hour work week while being paid for 38 hours, along with flexible work-from-home options every Friday. The company offers comprehensive training and clear pathways for career progression into roles such as Business Analysis or management, making it an excellent employer for those seeking meaningful and rewarding employment in the tech industry.
