TAL in Australia is seeking a Customer Experience Manager to shape how customers experience TAL by simplifying interactions and removing friction across key journeys. You'll work across channels to drive meaningful improvements that help customers understand and value their cover.
This hands-on role partners with cross-functional teams, navigates regulatory requirements, and focuses on improving retention and overall customer engagement while delivering clear, customer-first communications.
Customer Experience Manager: Flexible, Impactful CX Leader employer: TAL
At TAL, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values flexibility and employee wellbeing. As a Dispute Governance Specialist, you'll have the opportunity to make a meaningful impact on customer experiences while benefiting from extensive learning opportunities and career growth within a leading life insurer. Join a passionate team dedicated to empowering Australians and enjoy the unique advantage of working for a company recognised for its commitment to diversity and inclusion.
