At a Glance
- Tasks: Manage life insurance claims from start to finish, ensuring a seamless customer experience.
- Company: Join a leading insurance provider focused on delivering exceptional service.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for collaboration and career advancement.
- Why this job: Make a real difference in people's lives by helping them through challenging times.
- Qualifications: Experience in life insurance claims or related fields, with strong analytical and communication skills.
The predicted salary is between 62100 - 75900 $ per year.
As a Claims Consultant within our Group space for our Group Multi fund, you will manage life insurance claims from start to finish, providing a seamless experience for our customers. The Group Multi portfolio is considered one of the most complex due to the age and variability of policy terms. As such, this role requires careful interpretation of legacy policy terms and multiple layers of policy changes to accurately determine member entitlement.
In this role you will:
- A key focus of this role involves providing a best-in‑class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.
- Independently managing a portfolio of TPD and IP claims end‑to‑end.
- Assess, analyse, calculate and finalise claims payments.
- Active engagement of external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customer.
- Provide exceptional customer service in accordance with our philosophy, policy and claims procedures.
- Participate in case conferences, peer case discussions, and instructing third party service providers.
Qualifications:
- Life insurance claims management experience within Group policy - IP and/or TPD claims experience is ideal OR;
- Workers Compensation or Return to Work claims management experience with an Allied Health background.
- Strong analytical, problem‑solving & time‑management skills.
- Excellent communication & empathy to support customers during challenging times.
- Solid understanding of injuries, illnesses and treatment.
Claims Consultant in Sydney employer: Tal Services Limited
At TAL, we pride ourselves on being an exceptional employer, offering a competitive salary and flexible work hours in a hybrid model that promotes wellbeing and inclusivity. Our collaborative culture is supported by passionate leadership, providing ample opportunities for internal career growth and professional development. Join us in making a meaningful impact as a Claims Consultant, where your expertise will help Australians navigate life's challenges while working alongside a diverse and dedicated team.
