At a Glance
- Tasks: Lead a passionate team to deliver compassionate support during challenging moments.
- Company: Join TAL, a leader in helping people live better lives.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Opportunity to drive operational performance and champion compliance.
- Why this job: Make a real difference in people's lives while shaping a positive team culture.
- Qualifications: Experience in leading teams and strong knowledge of claims management.
The predicted salary is between 82800 - 101200 $ per year.
At TAL, our Claims teams play a vital role in delivering on our promise to help people live better lives.
As a Team Manager, you'll lead a passionate team to provide compassionate, high-quality support during some of life's most challenging moments, balancing care for customers with strong risk and compliance outcomes.
Through coaching, continuous improvement and a focus on service excellence, you'll help create meaningful experiences for customers while shaping a culture that puts people first and drives positive outcomes for the communities we serve.
In this role you will
- Lead the Life Claims portfolio to deliver fair, timely and customer-centric claim outcomes.
- Coach and develop a high-performing team, building capability, engagement and technical excellence.
- Guide complex claims decisions and provide oversight on high-value or escalated matters.
- Resolve customer escalations with empathy, professionalism and a focus on positive outcomes.
- Drive operational performance through effective resource management, workload planning and service delivery.
- Champion a strong risk and compliance culture, ensuring decisions align with TAL's claims philosophy and regulatory obligations.
Qualifications
- Experience leading teams or mentoring others within insurance, financial services or a claims environment.
- Strong knowledge of claims management practices, with the ability to make sound and balanced decisions.
- Understanding of insurance products and customer outcomes, ideally within life insurance.
- Proven ability to manage operational performance, prioritising workloads and delivering quality service outcomes.
- Excellent communication and stakeholder management skills, with the confidence to navigate complex or sensitive situations.
- Commitment to risk, compliance and doing the right thing, ensuring customers are treated fairly and consistently.
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Team Manager in Melbourne employer: Tal Services Limited
At TAL, we pride ourselves on being an exceptional employer, offering a competitive salary and flexible work hours in a hybrid model that promotes wellbeing and inclusivity. Our collaborative culture is supported by passionate leadership, providing ample opportunities for internal career growth and professional development. Join us in making a meaningful impact as a Claims Consultant, where your expertise will help Australians navigate life's challenges while working alongside a diverse and dedicated team.
