Customer Relations Manager in Adelaide

Taipan is proud to be one of the top 10 Hydraulic companies in Australia, and we’re experiencing rapid growth! We are in need of a new Customer Relations Manager to look after our growing customer base. You’ll be located at our Adelaide Branch; this role involves travelling across the picturesque regions of South Australia.

If you’re passionate about building strong customer relationships through face-to-face meetings, enjoy a mix of office and on-the-road work and are as passionate about Hydraulics as we are, this is the perfect opportunity for you!

Along with a competitive salary, you’ll also receive a fully maintained company ute for both professional and personal use, along with an unlimited fuel card and your tools of the trade - a laptop, mobile and internet access.

What makes us better than the rest:

• We are an Australian-owned business specialising in Hydraulic hose and fittings that have been in operation for 30+ years.
• Our company mission is to create a base of raving fans.
• We believe that if you are fulfilled and happy in your personal life, this will reflect in your work.
• We have recently implemented a Dreams Program to help you reach your personal goals.
• We offer free 1-on-1 sessions with professional money coaches.
• Annual salary reviews and opportunities for career progression.
• 90% of our Leadership Team started in lower-level roles and moved their way up.
• Monthly staff lunches and morning teas.
• Employee Assistance Program.
• Closed over Christmas!
• You’ll receive a tonne of Taipan merch!
• A dedicated Training Team to ensure you have all the skills you need to succeed at Taipan.
• Quarterly personal development sessions and regular seminars.
• Team events.
• Free onsite parking.
• Stable employment at a rapidly growing company with plenty of room to grow.

What you’ll be doing:

• Answering inbound telephone sales/technical calls.
• Developing, managing and maintaining solid relationships with customers and key accounts.
• Using strategic planning to develop and document a thorough understanding of Taipan customers’ needs and requirements offering customised solutions.
• Proactive contact with customers as determined by their needs.
• Be the main point of contact between specific key accounts and other internal team members.
• Actioning, engaging and securing new customer enquiries.
• Performing onsite visits on a constant basis.
• Supporting and participating in Marketing campaigns.
• Using a collaborative and open approach to resolving customer issues/complaints.
• Achieving agreed Key Performance Indicators (KPIs) set by the National Sales Manager and Managing Director.
• Liaise with all customers including those within the branch.

To be successful you'll need some or all of the following:

• Hose and fittings product knowledge desirable.
• Knowledge of hydraulic industry applications desirable.
• Customer service skills and salesmanship.
• Information and communication technology (ICT) literate.