At a Glance
- Tasks: Deliver exceptional customer service and host memorable wine tastings.
- Company: Join one of Australia's oldest family-owned wineries with a rich heritage.
- Benefits: Comprehensive training, staff discounts, and a monthly roster for work-life balance.
- Other info: Be part of a welcoming team that values personal connections and memorable experiences.
- Why this job: Create genuine connections and share your passion for wine in a vibrant team.
- Qualifications: Experience in hospitality or customer service; a love for wine is a plus.
The predicted salary is between 40500 - 49500 $ per year.
At Tahbilk Estate, hospitality is about more than selling wine - it's about creating genuine connections and memorable experiences.
As one of Australia's oldest family-owned wineries, with five generations of winemaking history, Tahbilk is a destination where guests can immerse themselves in exceptional wine, stunning surrounds, rich heritage and warm country hospitality.
From our vineyards and winery to our restaurant, events and cellar door, every experience reflects our passion for welcoming people and sharing the best of our region.
We're looking for an enthusiastic
Cellar Door Host who thrives on delivering outstanding customer service and enjoys creating experiences that guests will remember long after they've left.
About the Role
Whether you're guiding a wine tasting, recommending wines or simply making every guest feel welcome, you'll play an important role in representing the Tahbilk brand and delivering exceptional hospitality every day.
As a Cellar Door Host, you'll be part of a passionate hospitality team dedicated to delivering premium guest experiences.
You will be responsible for
- Delivering warm, professional and engaging service from the moment guests arrive until they depart.
- Hosting memorable wine tastings while sharing the Tahbilk story with confidence and enthusiasm.
- Creating genuine connections that encourage guests to return and become lifelong advocates for the brand.
- Introducing guests to the Tahbilk Wine Club and promoting our range of wines and experiences.
- Processing retail sales accurately through our POS system.
- Working collaboratively across the hospitality, restaurant and events teams to ensure every guest enjoys a seamless experience.
About You
You're someone who genuinely enjoys looking after people and understands that great hospitality is about making every interaction feel personal.
You’ll bring
- Previous experience in hospitality, customer service or tourism (cellar door experience is advantageous but not essential).
- A naturally friendly, engaging and professional manner.
- Confidence speaking with individuals and groups.
- A positive attitude and the ability to remain calm and organised during busy periods.
- Basic computer and POS experience.
- A genuine interest in wine, food and regional tourism.
- Availability to work weekdays, weekends, public holidays and peak trading periods.
What We Offer
- Comprehensive training in wine knowledge, service standards and the Tahbilk story.
- A monthly roster to help you maintain work-life balance.
- Staff discounts across the Tahbilk Group wine portfolio.
Why Join Tahbilk?
At Tahbilk, we believe great hospitality is personal.
It's welcoming guests as though they're visiting your home.
It's sharing stories with passion, anticipating needs before they're asked, and creating experiences that leave a lasting impression.
If you're passionate about hospitality, love meeting new people and enjoy being part of a team that takes pride in delivering exceptional guest experiences, we'd love to hear from you.
Prospective candidates will be required to complete an online psychometric assessment as part of the recruitment process.
The Tahbilk Group is an Equal Opportunity Employer and welcomes applications from people of all backgrounds.
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Cellar Door Host in Nagambie employer: Tahbilk Winery
Tahbilk Winery is an exceptional employer that values its rich heritage and commitment to sustainability, offering a unique opportunity for the Board Chairperson to lead a passionate team in a picturesque location. With a strong focus on employee growth and collaboration, the winery fosters a supportive work culture where innovative ideas are encouraged, ensuring that every member plays a vital role in shaping the future of this iconic establishment. Join us to make a meaningful impact while enjoying the benefits of working in one of Australia's oldest family-owned wineries.
