At a Glance
- Tasks: Be the friendly face of TAFE NSW, supporting students through their educational journey.
- Company: Join TAFE NSW, a leader in life-changing education and training.
- Benefits: Enjoy a competitive salary, professional development, and a 35-hour work week.
- Other info: Dynamic team environment with opportunities for growth and community connection.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in customer service and a Certificate III in administration or equivalent.
The predicted salary is between 82918 - 91525 $ per year.
Temporary full-time position in Wagga Wagga until 30 June 2027. Plus a talent pool creation for both Wagga Wagga and Coonabarabran. Salary package: $82,918 - $91,525 (includes base salary $73,054 - $80,637, plus employer’s contribution to superannuation and annual leave loading).
At TAFE NSW, we are dedicated to life-changing impact. That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow. Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence.
About the role:
- You will be the first point of contact for TAFE NSW students, prospective students, and former students.
- This is a customer-facing role based on campus, where you will support people at every stage of their journey from initial enquiries through to course information, enrolment, completion, and general support services.
- In this high-volume role, you will provide friendly, accurate and timely support across multiple channels, including face-to-face, phone and online.
- You will support customers with enquiries, applications, and a wide range of student services, always aiming to resolve issues quickly and deliver a positive and supportive experience.
- You will also work closely with internal teams to resolve or escalate more complex enquiries, identify customer needs, and ensure the customer is always at the centre of your decision-making.
About You:
- You will bring experience working in a fast-paced, high-volume customer service environment, supporting customers across multiple channels.
- You enjoy helping people and take a proactive, customer-first approach.
- You are a strong team player who is adaptable and comfortable working in an environment where priorities can shift.
- You will have strong attention to detail and be confident using a range of systems and technology, including MS Office and digital communication tools.
- You will hold a minimum Certificate III in a relevant administration discipline (or equivalent experience) and be willing to travel to nearby campus locations if required.
Our commitment to Diversity, Equality, and Inclusion:
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued.
This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre-employment process.
To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
Customer Service Representative in Wagga Wagga employer: TAFE NSW External
At TAFE NSW, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through ongoing professional development opportunities, flexible working arrangements, and a focus on health and wellbeing. Join us at our Blacktown Campus, where you can make a meaningful impact in the lives of diverse learners while being part of a team that values integrity, excellence, and community engagement.
