At a Glance
- Tasks: Deliver friendly and efficient customer service at exciting racing events.
- Company: Join TAB, Australia's leading gambling entertainment brand.
- Benefits: Flexible leave, parental leave, event tickets, and wellbeing programs.
- Other info: Dynamic team culture with opportunities for growth and collaboration.
- Why this job: Be part of the action and create memorable experiences for customers.
- Qualifications: Strong communication skills and a passion for customer service.
Step into the action and be part of the energy, excitement and atmosphere of raceday action. As an Oncourse Customer Service Operator, you'll help create memorable customer experiences by delivering friendly, accurate and efficient service at racing events. Joining a passionate oncourse team, you'll play an important role in helping customers enjoy every moment while representing one of Australia's most recognised betting brands.
Your role includes:
- Providing betting services, product information and support in a fast-paced, customer-focused environment.
- Delivering accurate betting transactions with speed and attention to detail.
- Providing friendly customer service across racing and sports products.
- Promoting current oncourse and digital offers to customers.
- Maintaining compliance with operational and regulatory requirements.
- Sharing race day information including events, conditions and bet types.
- Supporting team success through collaboration, training and flexibility.
What You'll Need To Succeed:
- You’ll be a confident communicator who enjoys engaging with people and thrives in a fast-moving environment.
- You bring a customer-first mindset, strong attention to detail and the ability to learn new systems quickly while remaining calm and professional.
- Experienced in delivering exceptional customer service experiences.
- Proven ability to work accurately in busy environments.
- Strong communication skills with a friendly, professional approach.
- Ability to quickly learn new systems, products and information.
- Strong attention to detail and commitment to accuracy.
- Ability to collaborate effectively as part of a team.
Perks that make a difference:
- Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave.
- 18 weeks paid parental leave for every new parent, no matter your role.
- Ticketing to some of the country’s biggest racing and sports events.
- Access to our leading wellbeing app and programs to help you be your best.
- A range of corporate discounts and special offers with leading retailers.
- A diverse and inclusive culture where everyone belongs.
Who We Are:
TAB is part of Tabcorp, Australia's leading gambling entertainment company. We're an iconic brand trusted by millions, creating excitement across 4,400 venues nationwide as well as through our digital, phone and on-track channels. With over 1.1 billion bets taken each year, TAB is where Australians come for unforgettable moments - and where you can belong where the action is.
Join the action and be ready to make TAB your home ground. Join a team that thrives on collaboration, inclusion, respect, and face to face connection.
If you require adjustments during the recruitment process, please visit www.tabcorp.com.au/careers/how-we-hire.
Oncourse Operator in Hobart employer: Tabcorp
Tabcorp is an exceptional employer, offering a unique opportunity for the Senior Manager Compliance and Assurance to lead compliance initiatives in a dynamic and highly regulated environment. With a strong focus on employee wellbeing, work-life balance, and a culture of collaboration and inclusion, Tabcorp empowers its employees to thrive while making a significant impact on the organisation's compliance framework. The chance to influence senior leaders and drive meaningful change makes this role not just a job, but a rewarding career path.
