At a Glance
- Tasks: Support venue partners by answering calls and maintaining services like Wagering and Sky.
- Company: Join Tabcorp's vibrant B2B contact centre in Granville.
- Benefits: Competitive pay, free onsite parking, and a fun office vibe.
- Other info: Casual role with flexible hours and great team dynamics.
- Why this job: Gain valuable customer service experience in the exciting gambling entertainment industry.
- Qualifications: Ideal for those with phone-based customer service experience; communication skills are key.
The predicted salary is between 24.3 - 29.7 $ per hour.
About the Role
Tabcorp’s B2B contact centre, located in Granville, is pivotal in supporting our venue partners across our core business operations. On-the-job training will be provided to bring you up to speed with our products, including TAB, MAX and Sky. Multiple positions available! Start date is as soon as possible!
What you’ll do:
- Answer inbound calls in a timely and efficient manner
- Support our venue partners with maintaining Wagering, Sky and Max services
- Deliver an exceptional experience to all customers
- Maintain accurate records of venue calls
This is an outstanding opportunity to work in a great team environment, further develop your customer service experience and learn more about the gambling entertainment industry.
Why work for the Service Support Centre?
- Industry competitive rate which exceeds award rate
- Granville based location with free onsite parking
- A dynamic, fun and friendly office environment
Role Details:
- This is a casual role
- Being a casual position, the hours and days of work are based on business requirements with a high likelihood of working every Saturday
- Role commences ASAP!
- You must be available to attend onsite, compulsory training for your first 2-3 weeks
What you’ll bring:
This role is ideally suited to applicants who have previously worked in phone based customer service; however, this is not a mandatory requirement. You’ll be computer savvy, hard-working, a quick learner and detail focused. Most importantly, you’ll be a natural communicator with the ability to engage and excite a broad range of customers.
Please note it is mandatory that all applicants will be required to:
- Provide evidence of Australian work rights (i.e. current Australian passport, Australian birth certificate or current foreign passport with appropriate Visa).
- Complete a background check including an Australian criminal background check.
Service Support Centre Consultant in Sydney employer: Tabcorp Holdings Limited
At Tabcorp, we pride ourselves on being an exceptional employer that values collaboration, inclusion, and respect. As a Payroll Team Lead, you'll not only lead a dedicated team in a dynamic environment but also enjoy a range of benefits including flexible leave options, generous parental leave, and access to exclusive events. Our commitment to employee growth and wellbeing ensures that you can thrive both personally and professionally while contributing to our mission of innovation in the industry.
