Join T2 in Melbourne as Customer Care Manager, leading a small team across Australia, New Zealand and beyond. Use Gorgias and Shopify to streamline service, automate routine tasks, and turn insights into action. Collaborate with Product, Buying and Marketing to elevate the customer experience and sales outcomes.
You'll manage a hybrid, high‑energy environment, champion Voice of Customer initiatives, and mentor the team to deliver on-brand, accelerated service across channels.
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Multi-Channel Customer Care Manager & AI Automation Lead in Melbourne employer: T2
T2 is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity meets commercial acumen. As the Head of Visual Merchandising, you'll enjoy a generous 50% discount on products, recognition through our Moment Makers program, and opportunities for professional growth while working in our dynamic Collingwood head office, surrounded by great cafés and excellent transport links. With a commitment to employee well-being and flexible working arrangements, T2 ensures that every team member can thrive both personally and professionally.
