At a Glance
- Tasks: Lead a team to enhance customer care using AI and multichannel strategies.
- Company: Join T2, a vibrant tea brand with a passion for customer experience.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Collaborate across departments to drive innovation and improve service.
- Why this job: Make a real impact on customer experiences while working with a passionate team.
- Qualifications: Experience in customer care management and team leadership required.
The predicted salary is between 82800 - 101200 $ per year.
T2 is seeking a Customer Care Manager to lead our Australian and global customer care efforts from our Melbourne area with a hybrid model. You’ll drive multichannel service, AI-enabled automation, and a Voice of Customer program while collaborating with Product, Buying, Supply Chain, Marketing, Retail and Wholesale to improve customer experiences and sales.
You’ll manage a small team, grow capability, and ensure service levels across stores and online, with a passion for tea guiding the brand.
Customer Care Lead: AI-Driven, Multichannel Experience in Collingwood employer: T2
T2 is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity meets commercial acumen. As the Head of Visual Merchandising, you'll enjoy a generous 50% discount on products, recognition through our Moment Makers program, and opportunities for professional growth while working in our dynamic Collingwood head office, surrounded by great cafés and excellent transport links. With a commitment to employee well-being and flexible working arrangements, T2 ensures that every team member can thrive both personally and professionally.
