T2 Tea, Melbourne-based, seeks a Customer Care Manager to lead and evolve our customer experience across stores, online, Tea Society, Sipscription and wholesale partners. You’ll manage a small team from our Melbourne Support Office, implementing AI-driven automation and ensuring consistent, on-brand service globally.
You’ll partner with Product, Buying, Supply Chain, Marketing, Retail and Wholesale to convert insights into tangible improvements and growth. A genuine tea passion is a plus.
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Multi-Channel Customer Care & AI Lead in Collingwood employer: T2 Tea
T2 Tea is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the wholesale sector. With a focus on employee growth and development, team members enjoy opportunities for professional advancement while working in the vibrant city of Melbourne. The hybrid work model offers flexibility, allowing you to balance your personal and professional life effectively.
