Systima in Melbourne, Australia is seeking a senior Level 3 Support Engineer to act as the final technical escalation for our Support Services teams. You will own escalated incidents, lead P1/P2 responses, perform root cause analyses and mentor junior engineers.
This role is hands-on and in the trenches, with responsibilities spanning Microsoft 365, Azure, networking, security, and infrastructure changes, plus documentation and client liaison.
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Senior IT Escalation Engineer - Networking & Cloud in Melbourne employer: Systima
Systima is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where hands-on client-facing experiences are at the forefront. Located in Alexandria, Sydney, we provide our team with comprehensive training opportunities and a supportive environment that fosters collaboration and innovation, making it an ideal place for those looking to advance their careers in the MSP sector.
