Pre-Sales Customer Executive – UK Market

Synkro Global is hiring for an established UK-based event management client that organises B2B retail exhibitions, trade events, and strategic networking opportunities. We are seeking an articulate, confident, and engaging Pre-Sales Customer Executive to be the first point of contact for UK prospects. This is a highly conversational role, with approximately 95% of initial prospect engagement taking place by telephone and video call, focused on building rapport, qualifying opportunities, and supporting the sales pipeline.

KEY RESPONSIBILITIES

• Initiate and manage high-quality inbound and outbound conversations with UK retailers, brands, suppliers, and decision-makers.
• Build trust quickly through active listening, clear communication, appropriate conversational warmth, and understanding of British business etiquette.
• Confidently represent the client during video meetings with a professional on-camera presence and strong meeting preparation.
• Understand prospect goals, event interests, relevant categories, timelines, and participation potential.
• Explain the value proposition of the client's B2B retail events and answer initial questions accurately.
• Qualify prospects using agreed criteria, identify viable opportunities, and schedule appropriate next-step conversations.
• Hand over warm, well-qualified prospects to the senior sales team with complete context and agreed follow-up actions.
• Maintain a disciplined follow-up rhythm while respecting the client's communication standards.
• CRM & remote workflow management
• Record call notes, lead status, next actions, and pipeline progress accurately in Zoho CRM.
• Manage daily schedules, follow-up tasks, and client communications using Google Workspace, Microsoft Word, and related tools.
• Coordinate closely with UK colleagues and report activity, prospect feedback, pipeline quality, and blockers.
• REQUIRED EXPERIENCE & SKILLS
• Relevant experience in pre-sales, inside sales, business development, customer success, outbound calling, or another client-facing role.
• Excellent spoken and written English with clear, easily understood pronunciation and confident telephone/video-call skills.
• Strong familiarity with UK professional communication norms, natural conversation, and business etiquette.
• Ability to engage senior decision-makers, ask purposeful questions, listen actively, and build rapport without overly scripted pitches.
• Professional video meeting presence, persuasive but consultative communication, and strong follow-through.
• Self-discipline to work remotely, manage activity records, and maintain dependable availability during UK business hours.
• NICE TO HAVE
• Experience engaging UK customers or selling / qualifying B2B services, exhibitions, events, or sponsorship
• Working knowledge of Zoho CRM and Google Workspace.
• Knowledge of the UK retail, convenience, supplier, or trade-event ecosystem.
• WHAT SUCCESS LOOKS LIKE
• Consistent, high-quality prospect conversations and timely follow-ups.
• Qualified opportunities passed to the sales team with accurate, actionable CRM notes.
• A professional client experience and visible progress through the pre-sales pipeline.