At a Glance
- Tasks: Provide top-notch hardware support and guide customers through their journey.
- Company: Join Synapse ITS, a leader in traffic technology solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Collaborate with engineers and marketing to create valuable training content.
- Why this job: Make a difference by helping customers solve technical challenges.
- Qualifications: Strong communication skills and a knack for tech support.
The predicted salary is between 62100 - 75900 $ per year.
Synapse ITS is seeking a Technical Support Specialist to provide world-class hardware technical support to customers, guiding them from initial questions to resolution using ticketing and CRM systems.
You will assist through the product lifecycle, including pre-sales, post-sales, and end-of-life phases.
The role requires strong communication skills, a high technical aptitude, and the ability to work with engineers and marketing to develop training and knowledge content.
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ITS Hardware Support Engineer in Canberra employer: Synapse-Its
At Synapse-Its, we pride ourselves on being an exceptional employer that champions innovation and collaboration in a fully remote environment. Our inclusive work culture fosters creativity and offers ample opportunities for professional growth, allowing you to thrive while contributing to impactful global marketing initiatives. Join us to be part of a dynamic team that values your input and supports your career development in a truly international setting.
