At a Glance
- Tasks: Lead strategic wholesale accounts and drive long-term partnerships in telecommunications.
- Company: Join Symbio, a dynamic software company transforming global communications.
- Benefits: Flexible working options, paid parental leave, and discounted internet services.
- Other info: Diverse and inclusive workplace focused on employee wellbeing and growth.
- Why this job: Be a key player in shaping the future of communication technology.
- Qualifications: 5-8+ years in account management with strong commercial acumen.
The predicted salary is between 90000 - 110000 $ per year.
Symbio is a software company changing the way the world communicates. Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions. Symbio is part of the Aussie Broadband Group - a fast-growing telecommunications services provider.
We are seeking a Melbourne based Senior Account Manager to lead one of our most strategic wholesale telecommunications accounts. This is a senior, high-impact role for a commercially astute relationship leader who thrives at the intersection of wholesale network services, complex service delivery, and executive stakeholder management. This role goes beyond traditional account management. You will be a trusted partner to senior customer executives and a credible internal leader, able to orchestrate outcomes across network, operations, product, finance, and external network partner teams. This Senior Account Manager is more than an account owner—they are a strategic driver and growth enabler, ensuring the organisation remains a trusted, commercially strong, and strategically aligned partner within a complex, regulated wholesale network.
Key responsibilities:
- Own and grow a large, high-value strategic wholesale account, focusing on long-term partnership rather than transactional sales.
- Develop and execute a multi-year account roadmap aligned to customer growth, margin, and customer experience strategies.
- Lead executive governance forums and manage C-level stakeholder relationships.
- Navigate wholesale pricing, volume economics, margin pressure, and complex contract structures.
- Anticipate and manage risks arising from network change programs, capacity constraints, and regulatory shifts.
- Lead complex escalations across provisioning, assurance, service classes, and network constraints.
- Align sales, service delivery, product, finance, and operations through influence rather than authority.
Qualifications:
- 5–8+ years’ proven experience in account management, customer success, or B2B relationship management.
- Strong commercial acumen with a track record of identifying and closing revenue opportunities.
- Exceptional analytical and numerical skills to drive informed business decisions.
- Outstanding communication, negotiation, and presentation skills, able to simplify complex solutions for clients.
- Experienced in managing strategic accounts and projects in fast-paced, high-growth environments.
- Proactive problem-solver with a customer-first approach.
- Skilled in leveraging CRM tools such as Salesforce, HubSpot, or Dynamics to optimize account performance.
Desirable:
- Experience in the relevant industry, such as telecommunications, voice, or data services.
- Familiarity with customer engagement frameworks or methodologies, including QBRs and customer lifecycle management.
- Background in technical or operational environments supporting complex customer solutions.
Additional Information:
Life at Symbio: We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career. Our employee’s happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as discounted Aussie Broadband internet, up to 26 weeks paid parental leave including super contributions for primary and secondary carers and social clubs. At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.
Senior Account Manager in Melbourne employer: Symbio
Aussie Broadband is an exceptional employer that prioritises a vibrant and inclusive work culture, where team members are encouraged to bring their whole selves to work. With a strong commitment to employee growth through internal training resources, flexible working arrangements, and generous benefits like 26 weeks of paid parental leave, we ensure our staff feel valued and supported. As a B Corp Certified company, we not only focus on delivering outstanding telecommunications services but also on making a positive impact in our communities, making it a truly rewarding place to work.
