At Sydney Realty Group we think property management is due for a better way of working. That means taking the mundane off your desk — quote chasing, routines, weekend opens — and giving you room to do the work that moves a portfolio.
Three support staff sit behind every portfolio: a Leasing Officer on weekend inspections, ingoings and outgoings, a Customer Support Agent on maintenance and quotes for your approval, and a Routine Inspection Agent on every routine.
My name is Yanke, Managing Director. My father Dennis started this 20 years ago and it's stayed family-run ever since — team of 10, CBD office, still growing.
About the role
You'll manage a well-maintained portfolio of 200–225 properties across Glebe, Chippendale, the CBD, Darlinghurst and North Shore.
- Building and maintaining genuine relationships with your landlords and tenants
- Directing your support team across maintenance, routines, ingoings, outgoings and opens
- Handling lease renewals, rental reviews, bond management and compliance
- Managing arrears across your portfolio
- Resolving disputes and complaints from both sides of the ledger
- Representing us at NCAT when it comes up
- Weekly updates to landlords on property performance, rental income, maintenance and tenancy matters
- Weekly reports to landlords with properties currently on the market
- Weekly reporting to me on how your support team is tracking
What we can offer you
- Monday to Friday. No Saturdays
- One day working from home per week once you've passed probation
- Three dedicated support staff behind your portfolio
- MRI, Inspection Manager, FlickItOver and more — full training provided
- A CBD office, a team of 10, and direct access to the Director
- Room to grow as the rent roll grows, and a genuine say in how we do things
Who we're looking for
- 5+ years' experience as a Property Manager
- Strong working knowledge of the Residential Tenancies Act
- Confident handling conflict and holding a position with landlords, tenants and tradespeople
- A portion of our landlords and tenants communicate primarily in Mandarin, so bilingual Mandarin and English is an advantage — not essential
- Comfortable directing a support team and holding them to a standard
- High attention to detail with a proactive approach — you'd rather prevent the problem than manage it
- Open-minded about workflow changes and emerging technology
- Honest, straightforward, and a genuine team player
TL;DR
You've run a portfolio before and you're good at it. You'd rather lead a support team than do everything yourself. You're open to new systems and new technology, and you don't flinch when a process changes because we found a better way to do it.
Start date: late August, though I'm flexible for the right person.
