Senior ServiceNow Developer - NV1 cleared - Urgent
Sydney, NSW, Australia Accenture – Sydney NSW
Senior ServiceNow Developer (ITSM / ITOM / Integrations) – Contract (Federal Government)
*Aus Citizens with an active N1 or higher only*
A major System Integrator is seeking an experienced Senior ServiceNow Developer to support a Federal Government client delivering and enhancing core ServiceNow capabilities across ITSM, ITOM and integrations. This is an immediate start contract role requiring active NV1 (or higher) security clearance.
Location: Sydney / Melbourne / Canberra / Adelaide(site arrangements to be confirmed)
Clearance: Mandatory – active NV1 or higher
Contract: Initial 6 months + possible extension
Role overview
You will design, build and support ServiceNow solutions across ITSM and ITOM, delivering high-quality technical outcomes in a secure government environment. Youll work closely with platform owners, architects, business stakeholders and delivery teams to implement scalable, supportable solutions and robust integrations.
Key responsibilities
- Develop and configure ServiceNow solutions across ITSM modules (e.g., Incident, Problem, Change, Request, CMDB, Knowledge).
- Deliver ITOM capabilities such as Discovery, Service Mapping, Event Management, and operational dashboards/health views (as applicable).
- Build and support integrations using IntegrationHub, REST/SOAP APIs, MID Server, scripted integrations, and event/message patterns.
- Produce high-quality server-side and client-side scripting (JavaScript), including Business Rules, Script Includes, UI Policies/Actions, Client Scripts, Catalog Items/Workflows/Flows.
- Implement automation using Flow Designer and support legacy workflow where required.
- Provide technical leadership on build standards, code quality, performance, and platform best practice.
- Troubleshoot, tune and resolve defects, platform issues, integration failures and data quality problems.
- Contribute to release planning, CI/CD where implemented, change management and production support.
- Develop technical documentation, runbooks, configuration guides and knowledge articles.
- Work within secure delivery practices and adhere to Federal Government policies, governance and audit requirements.
Skills and experience
Essential
- Strong hands-on experience as a ServiceNow Developer in enterprise environments.
- Demonstrated delivery across ITSM and ITOM (including at least one of Discovery / Service Mapping / Event Management).
- Solid experience delivering integrations (IntegrationHub, APIs, MID Server, data transformation/mapping).
- Strong scripting skills and ability to work with complex customisation while keeping solutions supportable.
- Experience with CMDB and service modelling concepts, CI relationships and data governance.
- Ability to collaborate with multiple teams and stakeholders in a structured delivery environment.
- Active NV1 (or higher) security clearance – mandatory.
Beneficial certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Implementation Specialist certifications (e.g., ITSM, Discovery, Service Mapping, Event Management)
- ITIL Foundation (or higher)
Contact Details:
Sydney, NSW, Australia Accenture Recruitment Team
