Sydney Gymnastic and Aquatic Centre – Rooty Hill NSW
Are you a natural people leader who thrives on creatingexceptional customer experiences? Do you enjoy coaching teams,solving problems, and making a positive impact every day?
At Sydney Gymnastic & Aquatic Centre (SGAC), we're looking for apassionate and energetic Member Services Team Leader to lead ourfrontline team and help deliver outstanding experiences for ourmembers, guests, and visitors.
About the Role
Reporting to the Member Engagement & Events Manager, you will leadthe day-to-day operation of our Member Services function, providingleadership, coaching and support to a team dedicated to deliveringexceptional customer experiences.
This is a hands-on leadership role perfect for someone whoenjoys being on the floor, supporting their team, engaging withmembers and continuously improving the customer experience.
Key Responsibilities
- Lead daily Member Services operations across reception andcustomer touchpoints.
- Coach, mentor and develop team members to achieve exceptionalservice standards.
- Manage staff rosters, workforce planning and resourceallocation.
- Foster a positive, professional and customer-focusedculture
- Deliver exceptional member and guest experiences at everyinteraction.
- Monitor service standards and customer engagement.
- Resolve member enquiries, complaints and escalated servicematters professionally and efficiently.
- Maintain accurate membership, transaction and customerrecords.
- Drive retail performance and contribute to achieving commercialoutcomes.
About You
You are a confident leader who genuinely enjoys helping people,developing teams and creating memorable customer experiences.
- Minimum 2 years' experience leading customer serviceteams.
- Strong understanding of customer service principles andoperational processes.
- Demonstrated ability to coach, motivate and lead teammembers.
- Excellent organisational, communication and problem-solvingskills.
- Ability to work effectively in a fast-paced customer-facingenvironment.
- Experience within recreation, fitness, aquatic, hospitality orleisure environments.
- Previous retail leadership experience.
- Current First Aid Certificate.
- Current Food Safety Certificate.
- NSW Working With Children Check (or the ability to obtainone).
- Availability to work across a 7-day roster, including:mornings, days, nights, weekends and public holidays
Why Join SGAC?
- Be part of a vibrant, community-focused business
- Lead a passionate and dedicated frontline team
- Opportunity to make a genuine impact on member experiences
- Ongoing professional development and leadership growth
- Complimentary daily meal and free gym membership
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Member Services Team Leader in Sydney employer: Sydney Gymnastic and Aquatic Centre
At Sydney Gymnastic and Aquatic Centre, we pride ourselves on being a leading employer in the leisure industry, offering a vibrant work culture that fosters professional growth and development. Our commitment to exceptional aquatic education and community engagement creates a rewarding environment for our team members, where they can thrive while making a positive impact on learners of all ages. With state-of-the-art facilities in Rooty Hill, employees enjoy a supportive atmosphere that encourages innovation and collaboration, making it an ideal place for passionate individuals to advance their careers.
Contact Details:
Sydney Gymnastic and Aquatic Centre Recruitment Team
