At a Glance
- Tasks: Provide top-notch desktop support and troubleshoot tech issues for our awesome team.
- Company: Join a dynamic IT team in a supportive and innovative environment.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Great chance to grow your IT skills in a fast-paced setting.
- Why this job: Make a real difference by keeping our tech running smoothly and supporting your colleagues.
- Qualifications: Experience in desktop support and a knack for solving tech problems.
The predicted salary is between 41850 - 51150 $ per year.
Must Have: Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager), Imaging / autopilot, Intune / iPhones, Office 365, Windows 10 / 11, Video Conference room support, Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.
Overview: We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization's computer systems.
Responsibilities:
- Provide desktop support to end-users, including troubleshooting hardware and software issues
- Install, configure, and maintain computer systems and peripherals
- Set up and troubleshoot network connectivity for desktops and laptops
- Manage user accounts and permissions in Active Directory
- Assist with software installations and upgrades
- Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary
- Collaborate with team members to resolve complex technical issues
- Document technical procedures and solutions for future reference
Qualifications:
- Proven experience as a Desktop Support Technician or similar role
- Strong knowledge of network administration, technical support, and IT support principles
- Proficiency in operating systems such as Windows, Linux, and Mac OS
- Familiarity with office productivity software (e.g., Microsoft Office)
- Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
- Knowledge of VPN technologies and remote access tools
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
Desktop Support Engineer employer: Sybex Support Services Inc.
Sybex Support Services Inc. offers a dynamic work environment where employees can enhance their technical skills through hands-on experience in desktop support and IT troubleshooting. The company values timely help desk response and effective problem resolution, fostering a culture of collaboration and support among team members. Opportunities for professional growth are abundant as employees engage with various technologies and systems, including Active Directory and ServiceNow.
Contact Details:
Sybex Support Services Inc. Recruitment Team
