At a Glance
- Tasks: Provide essential admin support to help vulnerable customers in financial difficulty.
- Company: Compassionate organisation dedicated to supporting those in need.
- Benefits: Full training, stable role, and opportunities for growth in a supportive environment.
- Other info: Join a dynamic team where your contributions truly matter.
- Why this job: Make a real difference while developing valuable skills in administration and customer service.
- Qualifications: No prior experience needed; just bring your empathy and organisational skills.
The predicted salary is between 38034 - 46486 $ per year.
Junior Administration Officer - Hardship Department
We are looking for a motivated and compassionate Junior Administration Officer to join our Hardship Department.
This is a fantastic entry-level opportunity for someone starting their career in administration, customer service, or financial services.
No prior hardship experience is required, we provide full training and support.
About the Role
In this junior admin position, you will provide essential day-to-day administrative support to the Hardship team, helping vulnerable customers who are experiencing financial difficulty.
You'll play a key behind-the-scenes role in ensuring our processes run smoothly while maintaining high standards of accuracy, empathy, and confidentiality.
Key Responsibilities
- Provide general administrative support to the Hardship Officers and the team leader.
- Handle incoming calls.
- Process and organise hardship applications, customer correspondence, and documentation.
- Perform accurate data entry and maintain customer records in our systems.
- Handle incoming emails and manage shared inboxes.
- Support the team with basic customer enquiries and escalat complex matters appropriately
- Help ensure all processes comply with financial hardship guidelines and internal policies.
About You
- We're seeking a reliable, organised, and empathetic individual who is eager to learn and thrive in a supportive team environment.
- Strong attention to detail and a high level of accuracy
- Excellent written and verbal communication skills
- Great organisational and time management skills
- A customer-focused mindset with empathy and discretion when dealing with sensitive situations
- Ability to work effectively in a fast-paced team environment
Why Join Us?
- Full training and ongoing support in a compassionate team environment.
- Opportunity to develop skills in a regulated, customer-centric department.
- Stable, permanent role with potential for growth.
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Junior Administration Officer in Brisbane employer: Swoosh Finance
Join our compassionate team as a Junior Administration Officer in the Hardship Department, where you'll receive full training and support while making a meaningful impact on vulnerable customers facing financial difficulties. Our supportive work culture prioritises employee growth, offering you the chance to develop essential skills in a stable, permanent role that values accuracy and empathy. Located in a dynamic environment, we ensure that every team member thrives and contributes to our mission of providing exceptional service.
