Guest Experience Attendant – Golf & Café in Melbourne

Join a unique hospitality, golf and entertainment venue. Swing Factory is an Australian-owned business delivering great experiences through hospitality, golf and entertainment. Our Morack venue in Vermont South combines a public golf course, modern driving range, mini golf, café, bar, events and entertainment in a vibrant community environment.

We’re looking for a Full-Time Service Attendant who enjoys working with people and wants to be part of a busy, varied and energetic venue. This is a hands-on, all-areas role where you’ll work across Golf Reception, Driving Range, Mini Golf, Café and Bar, helping guests have a great experience from the moment they arrive.

The Role

As a Service Attendant, you’ll be part of our multi-skilled venue team and play an important role in delivering great guest experiences across the venue. Your day-to-day responsibilities will include:

• Welcoming guests and providing friendly, knowledgeable service.
• Processing Driving Range and Mini Golf bookings.
• Briefing guests on our facilities, activities and technology.
• Taking and processing Food & Beverage orders through our POS system.
• Delivering food and beverages to guests throughout the venue.
• Maintaining clean, tidy and well-presented customer and service areas.
• Re-stocking and maintaining service areas.
• Answering guest questions and helping them make the most of their visit.
• Promoting venue offerings, activities and promotions.
• Working across different areas of the venue depending on operational needs.
• Helping create a fun, welcoming and energetic atmosphere for our guests.

What We're Looking For

We’re looking for someone who is:

• Friendly, energetic and genuinely enjoys working with people.
• Reliable and committed to a full-time position.
• Comfortable working in a busy, fast-paced environment.
• A team player who enjoys working across different areas.
• Confident communicating with customers and colleagues.
• Able to maintain high standards of presentation, service and cleanliness.
• Available to work a flexible roster, including evenings and weekends.
• Interested in hospitality, golf, sport, recreation or entertainment.
• Hospitality, café, bar or customer service experience is highly regarded.
• RSA and Food Safety certificates are highly regarded.

What We Offer

• Full-time employment in a growing Australian-owned business.
• Amusement, Events & Recreation Award rates and conditions.
• A fun, inclusive and supportive team environment.
• Training and opportunities to develop your hospitality and customer service skills.
• Career development opportunities as Swing Factory continues to grow.
• Staff perks including golf gear, golf entertainment and other benefits.
• The opportunity to work across a unique combination of hospitality, golf and entertainment.
• A varied role where every shift is different.

If you’re looking for a full-time role where you can work with great people, develop your skills and be part of a unique hospitality and entertainment venue, we’d love to hear from you. Click Apply Now to join the Swing Factory team at Morack.