At a Glance
- Tasks: Provide top-notch support on fees and scholarships to students and stakeholders.
- Company: Join Swinburne University, a leader in tech-driven education and innovation.
- Benefits: Enjoy flexible working arrangements, exclusive discounts, and 17% superannuation.
- Other info: Be part of a diverse and inclusive workplace that values every individual.
- Why this job: Make a real difference in students' lives while growing your career in a dynamic environment.
- Qualifications: Diploma or certificate level qualification with relevant experience required.
The predicted salary is between 63000 - 77000 $ per year.
Join the Student Administration team at Swinburne University in a full-time, fixed-term position (ending Jan 2028) at our Hawthorn campus. HEW 4 salary + 17% superannuation.
About The Role
Reporting to the Team Leader, Fees and Scholarships, the Fees and Scholarships Administrator provides high-quality customer service to internal and external stakeholders, responding to enquiries and working collaboratively to support student needs. The role provides accurate advice on student fees, resolves fee-related issues, and administers VET Student Loans, vocational education (VE) payment plans and sponsorship arrangements. Responsibilities include:
- Allocating and reconciling fees
- Assisting students with VET Student Loan and eCAF applications
- Processing sponsorships and refunds
- Managing complex fee-related enquiries
The position plays an important role in maintaining financial accuracy and regulatory compliance while delivering timely, effective support to students. The Administrator also contributes to the efficient delivery of services across the Graduations, Fees and Scholarships team and Student Administration more broadly, as required.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
- Demonstrated, relevant experience in the provision of high-quality support services within a demanding, client-focused environment
- Good time management and organisation priorities workloads to ensure deadlines are met
- Demonstrated ability to work independently as part of a team to deliver coordinated and high-quality services to a range of stakeholders
- Demonstrated high-level interpersonal skills, including the ability to liaise effectively with people from diverse social and cultural backgrounds
Qualifications
Completion of a diploma level qualification with relevant work experience or certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or educational training.
What We Offer You!
Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle. Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers. Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.
Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. Our vision is for people and technology working together to build a better world. Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age. Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive. We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities.
Appointment to this position is subject to passing a Working with Children Check. Victoria’s Commitment to Action: Improving international student employment outcomes. As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates. As a Circle Back Initiative Employer, we commit to responding to every applicant.
Fees and Scholarships Administrator in Melbourne employer: Swinburne University of Technology
Swinburne University of Technology is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the field of Physics and Astronomy. Located in the heart of Melbourne, employees benefit from access to cutting-edge research facilities and opportunities for professional development, ensuring a rewarding career path while contributing to groundbreaking gravitational-wave research alongside esteemed partners like OzGrav.
Contact Details:
Swinburne University of Technology Recruitment Team
