Swimart Lawnton | Pool Shop & Service Manager | Lead an Award-Winning Business - Immediate Start
About Swimart
Swimart Lawnton is a family-owned Australian business that has proudly served the local community for over 17 years. As a 2025 Franchise of the Year, we are recognised as a leading pool care provider in the Lawnton area, known for our professional service, strong customer relationships, and high standards of workmanship.
The Swimart Network has built a reputation as one of the nation’s most trusted pool and spa care specialists.
About the Role
We are currently seeking an experienced and motivated Pool Shop & Service Manager to lead our retail and service operations.
This is a hands-on leadership position responsible for overseeing the day-to-day running of the store, managing a team of pool technicians and retail staff, delivering exceptional customer experiences, and driving business growth.
This is a Full-time role working Tuesday - Saturday during store trading hours.
The successful applicant will play a key role in maintaining the high standards that make Swimart Lawnton one of the most respected pool businesses in the region.
Key Responsibilities
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Provide exceptional customer service in-store, over the phone, and via email
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Manage customer enquiries, bookings, and service schedules
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Maintain accurate customer records, databases, and job tracking systems
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Process invoices, payments, and general administrative tasks
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Coordinate with technicians and internal staff to ensure efficient workflow
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Respond to customer queries, complaints, and service requests professionally
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Assist with retail sales of pool chemicals, equipment, and accessories
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Perform water testing and provide advanced pool care advice
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Maintain store presentation, stock levels, and inventory processes
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Support general store operations, including opening and closing procedures
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Monitor job progress, quality control, and customer satisfaction
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Monitor business performance and contribute to achieving sales and profitability targets
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Assist with local marketing initiatives and business growth strategies
About You
We’re looking for someone who:
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Has pool industry experience
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Has previous management or leadership experience
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Is highly organised with strong attention to detail
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Has excellent communication and interpersonal skills
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Is confident using computers, POS systems, and Microsoft Office
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Can multitask and thrive in a fast-paced environment
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Has a positive, team-oriented attitude
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Is reliable and able to work both independently and as part of a team
What We Offer
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A Competitive salary package based on experience
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Performance incentives and career growth opportunities
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Ongoing training and professional development
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A stable, Full-time role with a growing local business
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A supportive team environment with hands-on training
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The opportunity to learn valuable technical skills in the pool industry
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Career development pathways within the Swimart network
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Staff discounts and a friendly, down-to-earth workplace culture
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Pool Shop & Service Manager employer: Swimart
Swimart is an exceptional employer located in the picturesque Mosman region of Sydney, offering a vibrant work culture that values teamwork and professional growth. As a Lead Pool Technician, you will not only have the opportunity to showcase your technical skills but also play a pivotal role in mentoring junior staff, fostering a supportive environment that encourages learning and development. With competitive benefits and a commitment to safety and excellence, Swimart stands out as a rewarding place to build a meaningful career in the pool service industry.
