As a Service Manager, you will oversee the day-to-day operations of our service department, manage staff, and ensure excellent service for both retail customers and pool service clients. You will play a key role in driving sales, maintaining high operational standards, and supporting our team of pool technicians.
This is a full-time position based in Doncaster East.
Key Responsibilities
Pool Service Coordination
- Schedule and coordinate pool service jobs with technicians.
- Ensure service work is completed efficiently and to a high standard.
- Communicate with customers regarding service visits and outcomes.
Customer Service
- Deliver exceptional customer service and build strong relationships with customers.
- Assist customers with pool and spa water testing and chemical recommendations.
- Handle enquiries, service bookings, and customer concerns professionally.
Team Leadership
- Lead, train, and support retail staff and pool service technicians.
- Manage staff rosters and allocate daily tasks.
- Foster a positive team culture focused on service and teamwork.
Store Operations
- Manage daily store operations to ensure smooth and efficient service.
- Maintain high standards of store presentation, merchandising, and cleanliness.
- Manage stock levels including ordering, receiving, and inventory control.
- Oversee POS transactions, cash handling, and end-of-day reconciliation.
- Monitor store performance and help achieve sales and service targets.
Sales & Business Growth
- Drive retail sales across pool chemicals, equipment, and accessories.
- Identify opportunities to promote pool servicing, maintenance programs, and equipment upgrades.
- Support local marketing initiatives and in-store promotions.
Safety & Compliance
- Ensure safe handling and storage of pool chemicals.
- Maintain workplace health and safety standards.
- Follow company procedures and franchise guidelines.
- Previous retail management or store management experience
- Strong leadership and team management skills
- Excellent customer service and communication skills
- Ability to manage operations, scheduling, and stock control
- Sales-driven with a focus on customer satisfaction
- Ability to work in a fast-paced and hands-on environment
- Pool industry experience is highly regarded but not essential (training provided)
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Service Manager in Melbourne employer: Swimart
Swimart is an exceptional employer located in the picturesque Mosman region of Sydney, offering a vibrant work culture that values teamwork and professional growth. As a Lead Pool Technician, you will not only have the opportunity to showcase your technical skills but also play a pivotal role in mentoring junior staff, fostering a supportive environment that encourages learning and development. With competitive benefits and a commitment to safety and excellence, Swimart stands out as a rewarding place to build a meaningful career in the pool service industry.
