Join Brisbane's Leading Pool Care Specialist – Operations Leader
$70,000–$80,000 + Super
Leadership Role | Scheduling & Quoting | Technical Troubleshooting
Swimart Sunnybank is expanding, and we're seeking an experienced and motivated Operations Leader to oversee our service team of 4 Technicians, manage daily operations, and deliver exceptional customer outcomes.
If you're a hands‐on leader with strong technical knowledge and a passion for developing people, this role offers the perfect blend of field work, coordination, and operational leadership.
Your Role: Lead, Coordinate & Elevate Our Service Operations
As our Operations Leader, you will take ownership of the smooth running of our service department. Your responsibilities include:
- Scheduling & Workflow Management — Plan, coordinate, and optimise daily service routes to maximise efficiency, minimise travel time, and ensure timely customer service.
- Quoting & Job Scoping — Prepare accurate quotes for equipment installations, repairs, maintenance packages and green pool recover. Communicate clearly with customers to help them understand options and make informed decisions.
- Advanced Troubleshooting — Provide expert support to technicians on complex equipment faults, water chemistry issues, and system diagnostics. Step in for difficult jobs when required.
- Team Leadership & Development — Mentor technicians, support onboarding, and ensure consistent service standards across the team.
- Customer Engagement — Build strong relationships, handle escalations professionally, and ensure every customer receives exceptional service.
- Operational Oversight — Maintain quality, safety, and compliance across all service activities while driving continuous improvement.
This role suits someone who enjoys being both hands‐on and strategic — leading people while staying connected to the technical work.
What You'll Bring
We're looking for a leader who is:
- Friendly, approachable, and confident guiding a team
- Organised, reliable, and strong in planning and coordination
- Skilled in technical problem‐solving and decision‐making
- Comfortable working independently and collaboratively
Role Requirements:
- Previous experience in pool servicing, maintenance, or equipment installation
- Strong technical knowledge of pumps, filters, chlorinators, and cleaning systems
- Experience with scheduling, quoting, or operational coordination (highly regarded)
Why Lead with Swimart?
- Competitive salary: $70,000–$80,000 + Super (higher packages for senior leaders)
- Leadership development and ongoing technical training
- Supportive, friendly team culture
- Service vehicle provided
- Clear pathways to senior management
- Be part of a respected brand with decades of customer trust
We operate 7 days a week to best serve our customers. We aim to create a balanced schedule for all team members.
Operations Leader in Brisbane employer: Swimart
Swimart is an exceptional employer located in the picturesque Mosman region of Sydney, offering a vibrant work culture that values teamwork and professional growth. As a Lead Pool Technician, you will not only have the opportunity to showcase your technical skills but also play a pivotal role in mentoring junior staff, fostering a supportive environment that encourages learning and development. With competitive benefits and a commitment to safety and excellence, Swimart stands out as a rewarding place to build a meaningful career in the pool service industry.
