At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and maintain tech systems for users.
- Company: Join Swift Computers, a dynamic tech company in Sydney with a focus on innovation.
- Benefits: Enjoy competitive pay, full-time hours, and opportunities for professional growth.
- Other info: Immediate start available in a fast-paced, collaborative environment.
- Why this job: Make a real difference by helping users solve tech problems every day.
- Qualifications: Degree in IT or related field and 2+ years of support experience required.
The predicted salary is between 62100 - 75900 $ per year.
Position Summary
Swift Computers is seeking an experienced, highly technical, and accomplished IT Support Engineer – L1/L2 to join our client support team on a full-time basis in Sydney, NSW (supporting operations in Adelaide).
In this specialized technical support role, you will spearhead delivering frontline and second-line IT helpdesk support, troubleshooting hardware and software issues, maintaining Windows and Microsoft 365 environments, and resolving desktop and networking faults.
You will work closely with internal IT teams, system administrators, and end-users to ensure seamless technology operations and high user satisfaction.
Ideal candidates bring a robust academic degree in information technology or computer science, deep practical mastery of desktop engineering and network troubleshooting, and immediate availability for an urgent start.
Detailed Job Description
As an IT Support Engineer – L1/L2 at Swift Computers based in Sydney, NSW (supporting Adelaide), you will take full ownership of resolving end-user technical support tickets, configuring workstations, and maintaining IT infrastructure health.
Your day-to-day responsibilities encompass troubleshooting Windows and Microsoft 365 platforms, diagnosing hardware and peripheral failures, administering user accounts, and providing both remote and onsite technical support.
You will handle basic networking diagnostics, resolve connectivity issues, and maintain accurate ticketing logs in accordance with service level agreements.
Working in a fast-paced IT service environment requiring an immediate start, you will drive operational reliability and user support excellence.
Key Responsibilities
- Provide comprehensive L1 and L2 technical support, troubleshooting, and issue resolution for enterprise end-users.
- Administer, configure, and maintain Windows operating systems and Microsoft 365 cloud productivity suites.
- Diagnose and resolve hardware, software, firmware, and peripheral faults for desktops, laptops, and mobile devices.
- Perform robust desktop and laptop hardware/software provisioning, imaging, patching, and maintenance.
- Troubleshoot foundational networking components including local area networks (LAN), Wi-Fi connectivity, DNS, DHCP, and VPN access.
- Deliver seamless remote and onsite technical support, ensuring rapid incident restoration and minimal downtime.
- Log, track, and manage support tickets in enterprise ticketing systems, maintaining high customer satisfaction ratings.
- Collaborate closely with system administrators, IT managers, and cross-functional technology support squads.
- Maintain comprehensive IT asset inventories, user documentation, and troubleshooting knowledge base articles.
- Ensure adherence to corporate IT security policies, endpoint protection baselines, and data backup procedures.
Required Qualifications & Skills
- Bachelor’s degree or Diploma in Information Technology, Computer Science, Software Engineering, or a related field.
- Minimum 2+ years of professional experience in L1/L2 technical support, IT helpdesk administration, or desktop engineering.
- Deep technical mastery of Windows operating systems and Microsoft 365 administrative workflows.
- Proven practical experience in hardware and software troubleshooting, diagnostics, and component replacement.
- Solid working knowledge of desktop/laptop support, user onboarding, and peripheral management.
- Foundational networking knowledge covering TCP/IP, Wi-Fi, DHCP, and basic connectivity troubleshooting.
- Strong track record of providing both remote and onsite technical support with a customer-centric attitude.
- Professional availability for immediate start and full-time employment based in Sydney, NSW / Adelaide.
Nice-to-Have Skills
- Professional certifications such as Comp TIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
- Hands-on familiarity with cloud identity management, Azure Active Directory, and Intune endpoint management.
- Prior working experience in managed service provider (MSP) environments or enterprise IT helpdesks.
- Advanced customer service training and conflict resolution skills.
- Direct experience supporting remote workforces and multi-site branch office infrastructures.
Application Information
- Recruiter: Swift Computers Recruitment Team
- Contact Name: Swift Computers HR Manager
- Phone: Unspecified
- Application URL: Unspecified
- Salary/Rate: Competitive and commensurate with experience
- Deadline: Open until filled
- Notice Period: Immediate Start Required
- Contract Duration: Permanent / Full-Time (Sydney, NSW / Adelaide)
Recruitment Pro Tip
When applying for L1/L2 IT support roles in Australia, ensure your resume explicitly highlights your hands-on Windows/M365 administration, immediate availability, and customer service track record.
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IT Support Engineer – L1/L2 in Sydney employer: Swift Computers Pty
At Swift Computers, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Sydney, NSW. Our culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development in the IT sector. With competitive salaries and a commitment to employee well-being, we ensure that our team members are equipped to deliver outstanding support while enjoying a fulfilling career.
