At a Glance
- Tasks: Lead and mentor a team of Customer Service Representatives while improving service delivery.
- Company: Join one of Australia's top diagnostic imaging providers with a national presence.
- Benefits: Enjoy hybrid work, career progression, and a supportive team culture.
- Other info: Located in Chatswood, close to transport, shops, and cafes.
- Why this job: Make an impact by shaping processes and leading a motivated team.
- Qualifications: Experience in customer service leadership and a passion for helping others.
The predicted salary is between 66150 - 80850 $ per year.
Why you'll love this role:
- Permanent full-time stability with one of Australia's leading diagnostic imaging providers, with locations across the country.
- Lead and develop your own team. Guide, train and mentor a team of three Customer Service Representatives, reporting directly to our Customer Service Operations Manager.
- Hybrid working. Three days in our Chatswood office (Monday, Tuesday and Thursday) and two days from home (Wednesday and Friday), with some flexibility around these days.
- Make your mark. Bring fresh ideas and lead process improvements that shape how our National Contracts team works.
- National exposure. Work with national contracts and build relationships with commercial managers, operations managers and clinic site leads right across the Lumus Imaging network.
- Genuine room to grow. Clear career progression pathways within our customer service team and across our wider national network.
- Easy to get to. Located in Chatswood, close to train and metro services, shops and cafes.
About the role:
As Customer Service Team Leader in our National Contracts team, you'll lead the day-to-day service delivery for our national contract partners while developing a capable, motivated team. Your day will include:
- Leading, training, guiding and mentoring a team of three Customer Service Representatives.
- Managing team workloads and priorities to deliver responsive, high-quality service to contract partners and internal stakeholders.
- Acting as an escalation point, using sound judgement to resolve complex enquiries quickly and effectively.
- Liaising with commercial managers, operations managers and clinic site leads across the national network.
- Identifying opportunities to improve processes, then leading and embedding those changes within the team.
- Fostering a positive, collaborative team culture where knowledge is shared and people are supported to grow.
About you:
- A customer-focused approach, with a genuine commitment to delivering great service.
- Experience leading, coaching or mentoring others, and a real enjoyment of helping people develop.
- A quick thinker and natural problem solver who stays calm and effective under pressure.
- A self-starter who takes initiative and works confidently and autonomously.
- A proactive approach to process improvement, with fresh ideas and the drive to put them into practice.
- Confidence building relationships with external stakeholders and managers at all levels.
- Strong written and verbal communication skills, with great attention to detail.
- Previous team leader, customer service or account management experience is highly regarded, and healthcare or contracts experience is a bonus.
Customer Service Team Leader in Willoughby employer: Sweeping Corporation of America
Lumus Imaging is an exceptional employer for sonographers seeking a fulfilling career in Launceston, Tasmania. With a strong emphasis on professional development, a supportive team environment, and a commitment to work-life balance, we offer flexible employment options and opportunities to upskill in various specialisations. Enjoy the stunning natural surroundings and a vibrant community while being part of a close-knit team that values inclusiveness and camaraderie.
Contact Details:
Sweeping Corporation of America Recruitment Team
