Why you'll love this role
- Casual flexibility working 3 to 4 days per week from our Chatswood office
- Purely phone-based. No front-of-house pressure, just focused, meaningful conversations with the people who need us
- A supportive team environment with experienced colleagues who value great customer service
- With one of Australia's leading diagnostic imaging providers, offering stability and the chance to grow your skills
- Central Chatswood location, close to public transport and local shops and cafes for your days on site
About the role
As part of our customer service team, you'll be a calm, capable voice on the other end of the phone for patients and referrers alike. Your day will include:
- Handling inbound calls from patients and referrers with warmth and efficiency
- Booking, rescheduling and confirming appointments across multiple imaging modalities
- Answering enquiries about services, preparation instructions and results processes
- Providing a high level of customer experience on every call, especially for patients who may be anxious or unwell
- Accurately recording call outcomes and patient details in our systems
- Working closely with clinic and administrative teams to ensure a seamless patient journey
About you
- Previous experience in a phone-based customer service or contact centre role. Medical or radiology experience is a bonus, but not essential
- A warm, calm and professional phone manner, with strong active listening skills
- Confidence navigating multiple computer systems while speaking with customers
- Clear communication skills and genuine care for the people you're speaking with
- Familiarity with Medicare billing or radiology information systems (e.g. Karisma, Comrad) is highly regarded but not essential
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Customer Service Representative in Willoughby employer: Sweeping Corporation of America
Lumus Imaging is an exceptional employer for sonographers seeking a fulfilling career in Launceston, Tasmania. With a strong emphasis on professional development, a supportive team environment, and a commitment to work-life balance, we offer flexible employment options and opportunities to upskill in various specialisations. Enjoy the stunning natural surroundings and a vibrant community while being part of a close-knit team that values inclusiveness and camaraderie.
Contact Details:
Sweeping Corporation of America Recruitment Team
