At a Glance
- Tasks: Manage inventory and deliver exceptional customer care across Retail, Ecommerce, and Wholesale.
- Company: Join Swatch, a globally recognised brand in the watch industry.
- Benefits: Gain valuable experience and work with an iconic team.
- Other info: Collaborate with local teams and international networks for exciting opportunities.
- Why this job: Be part of a dynamic environment and make a real impact on customer experiences.
- Qualifications: 1-2 years in business or customer service, strong Excel skills, and a proactive mindset.
The predicted salary is between 47250 - 57750 $ per year.
Since 1983, Swatch has challenged convention, celebrated creativity and turned watchmaking into a cultural phenomenon. From the worldwide success of MoonSwatch, Bioceramic Scuba Fifty Fathoms and Audemars Piguet x Swatch Royal Pop collections, to collaborations that captivate collectors, watch enthusiasts and the style conscious alike, Swatch continues to create excitement and spark conversations that reinforces Swatch's position as one of the most influential and talked about brands in the industry.
The Opportunity
We are looking for a detail orientated and customer-focused Inventory & Customer Care Coordinator to support our Retail, Ecommerce and Wholesale channels across Australia and New Zealand. This is a varied role combining inventory management, customer care, Ecommerce operations and Wholesale support, working closely with our local teams and Swatch HQ in Switzerland.
- Manage Swatch and Flik Flak inventory across Retail, Ecommerce, Wholesale and Logistics
- Coordinate stock orders, replenishment, allocations and store transfers
- Support new product launches, product setup, pricing and stock availability
- Monitor best sellers, slow-moving and discontinued inventory and recommend actions
- Deliver exceptional customer care to Australian and New Zealand customers via phone and email
- Manage customer returns, warranties, replacements and accessory requests
- Support Ecommerce operations, including backorders, personalised orders and delivery queries
- Manage the Swatch and Flik Flak product range for our Wholesale distribution
About You
- You are organised, commercially minded and thrive in a fast-paced environment.
- You have excellent attention to detail and enjoy taking ownership of your work while working collaboratively with others.
- 1–2 years' experience in business, sales analysis, retail, customer service
- Advanced Excel and general computer skills, with SAP experience highly regarded
- Excellent organisation, communication and time-management skills
- Strong numerical and analytical ability
- A proactive, positive and solutions-focused approach
- The ability to work autonomously and manage multiple priorities
- A tertiary qualification in Business or a related discipline is advantageous
Why Swatch?
This is a fantastic opportunity to join a globally recognised brand and build your experience within one of the world’s most iconic watch companies. Working alongside an established local team and our international network, you’ll play an important role in delivering exceptional customer experiences and supporting a dynamic and evolving business. If you’re energetic, detail-oriented and enjoy variety, collaboration and taking ownership, we’d love to hear from you.
Inventory & Customer Care Lead for Ecommerce & Wholesale in Melbourne employer: Swatch Group
Swatch is an exceptional employer that fosters a vibrant work culture where creativity and innovation thrive. As a District Manager in Western Canada, you will benefit from competitive compensation, including a starting base pay of $70,000 plus performance-based bonuses, alongside comprehensive benefits such as RRSP contributions with company match and generous paid time off. With a strong emphasis on employee growth and development, Swatch provides ample opportunities for training and leadership, ensuring you can build a rewarding career while making a significant impact across the retail landscape.
