Bus Service Officer

Cannington Station Make a difference every day - join our team! An award-winning tourism transport company! Monday to Friday work - no weekends!

Swan Transit is seeking applications for a Fixed Term Part-Time Bus Service Officer to join our team at Cannington Station. This position will initially be offered on a 6-month fixed-term contract with the possibility of extension subject to future operational requirements.

About the Role

As a Bus Station Officer, you'll be a friendly and welcoming face for our customers, helping passengers navigate their journey while supporting the safe and efficient operation of the bus station. This is a part-time Monday to Friday position working a split shift of approximately 6 hours per day, 30 hours a week, across the morning and afternoon peak travel periods:

• 6:30am - 9:00am (2.5 hours)
• 3:00pm - 6:30pm (3.5 hours)

The split-shift arrangement means you'll be there to support our customers during the busiest periods of the day, helping services run smoothly and ensuring passengers receive the assistance they need.

Your key duties and responsibilities will include:

• Assisting passengers with enquiries about services, ticketing, transport connections and directions to local destinations and attractions.
• Monitoring daily bus operations to ensure services run efficiently and in line with the approved timetable.
• Supporting connections between Bus Services and other Transperth Services in accordance with approved timetables.
• Providing support and assistance to drivers when requested.

What we offer:

• Uniform provided
• Training will be provided to give you the knowledge & skills to succeed in the role.
• The opportunity to work in customer-focused role where you can make a positive difference to passengers every day.

About You

We're looking for someone who enjoys helping people, communicates confidently and can remain calm and practical when faced with challenging situations. You will have:

• Your own reliable transport and a current driver's licence.
• A strong commitment to delivering exceptional customer service.
• The ability to assess situations and make quick and practical decisions.
• The ability to negotiate and resolve conflicts professionally.

Skills, Qualifications & Experience

• Fluent in English with excellent written and verbal communication skills and clear telephone manner
• Excellent knowledge of Perth Metropolitan area and bus networks.
• Able to obtain a Working with Children Check.

About Swan Transit

In partnership with Government, Swan Transit innovates, designs and delivers public transport solutions that attract passengers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability.

Swan Transit is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With around 9000 employees, we are one of Australia’s most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers with where they need to be and want to go.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.