At a Glance
- Tasks: Convert inbound sales enquiries into qualified opportunities and provide tailored solutions.
- Company: Join a dynamic team focused on exceptional customer experiences.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Be the first point of contact and make a real impact on customer relationships.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 47250 - 57750 $ per year.
The Inbound Sales Specialist is responsible for managing and converting inbound sales enquiries into qualified opportunities. This role serves as the first point of contact for prospective customers, ensuring timely responses, accurate information, and an exceptional customer experience. The specialist will leverage CRM tools, communication skills, and product knowledge to drive conversions and support overall sales objectives.
Key Responsibilities
- Respond promptly to inbound enquiries via phone, email, and digital channels, aiming for a <2>
- Qualify leads using established frameworks (e.g., BANT) and assign to appropriate sales pipelines.
- Understand customer needs and provide tailored solutions.
- Maintain a customer-centric approach to build trust and long-term relationships.
- Prepare proposals, quotes, and presentations as required.
- Schedule product demos and coordinate with internal teams for technical support.
CRM & Reporting
- Update and maintain accurate records in CRM (e.g., HubSpot, Salesforce).
- Generate weekly reports on lead status, conversion rates, and KPIs.
- Work closely with marketing and account management teams to ensure seamless handover of qualified leads.
- Stay updated on product offerings, industry trends, and competitor activities.
- Suggest process improvements to enhance customer experience and efficiency.
Communication: Excellent verbal and written communication skills.
Customer Service: Strong interpersonal skills and ability to build rapport.
Qualifications
- Bachelor’s degree in Business, Marketing, or related field (preferred).
- 2+ years of experience in sales, customer service, or related roles.
- Familiarity with CRM systems and digital communication tools.
- Proven ability to manage and update CRM systems with a high degree of accuracy.
- Experience in preparing sales proposals, quotes, and presentations.
Inbound Sales Specialist in Melbourne employer: swaggie
Carroll CHPP Consultancy is an exceptional employer, offering a dynamic work culture that prioritises safety and employee development in the Bowen Basin. With full-time positions and flexible DIDO, BIBO, and FIFO options, employees benefit from competitive salaries, superannuation on all hours worked, and unique opportunities for upskilling through our sister company, Carroll Training Services. Join a team with over 50 years of combined experience, where your contributions are valued and your career can flourish.
