At a Glance
- Tasks: Manage swag logistics, ensure timely delivery, and create memorable customer experiences.
- Company: Join a fast-growing startup with a dynamic team and impactful work.
- Benefits: Competitive salary, flexible hours, and great workplace perks like snacks and drinks.
- Other info: Opportunity for growth and learning new skills in a supportive environment.
- Why this job: Be part of a team where your ideas matter and you can shape the future.
- Qualifications: 1-3 years in a coordinator role, strong attention to detail, and excellent communication skills.
The predicted salary is between 60000 - 70000 $ per year.
We're looking for a highly organised and detail-oriented Operations Coordinator to join our growing operations team.
This role is hands‐on and fast‐paced, perfect for someone who enjoys tackling operations, creating great customer experiences, and keeping operations running smoothly behind the scenes.
You'll be a key player in ensuring our swag packs and event merch are delivered on time and with exceptional quality.
Key Responsibilities
- Manage daily shipping and logistics for swag and event merchandise, coordinating with multiple freight providers, including handling international customs, duties, and delivery timelines through our online fulfillment platform.
- Respond to customer inquiries related to shipping, storage, logistics, and order status with prompt, clear, and friendly communication.
- Assemble custom swag boxes with attention to detail, ensuring a premium, memorable unboxing experience.
- Identify opportunities for operational improvements and provide feedback to streamline workflows and enhance fulfillment processes.
- Maintain a clean, organised warehouse, continuously optimising layout, storage space, and overall efficiency.
- Oversee daily DTF printing and heat‐press apparel production (training provided), ensuring consistent quality and output.
- Work with suppliers and vendors to manage clients' merchandise and swag, ensuring deadlines are met.
What We're Looking For
- 1–3 years of experience in a fast‐paced coordinator role.
- Strong attention to detail with a commitment to accuracy in packing, labeling, tracking, and documentation.
- Excellent communication skills, especially in providing shipping timelines, logistics updates, and order status to customers.
- Comfort working with technology, including online platforms, shipping portals, tracking tools, and inventory software (training provided).
- Ability to prioritise and multitask in a fast‐moving environment with shifting daily needs.
- Physically capable of lifting boxes (up to 20–25 kg) and moving inventory as needed.
- A proactive mindset, always seeking ways to improve processes, reduce errors, and increase efficiency.
- Ownership and reliability, with a strong sense of responsibility for meeting deadlines and delivering great customer experiences.
- Willingness to learn new skills, including DTF printing and heat‐press apparel production (training provided).
- Flexibility to assist with event‐related or special projects during busier periods.
- Why Join Us
- Startup environment with real impact — Be part of a fast‐growing team where your ideas are heard, your work truly matters, and you'll help shape the future of how leading companies manage their swag.
- Flexibility within a full‐time warehouse role — While this position is full‐time and onsite, we offer flexibility around hours to support work–life balance.
- Great workplace perks — Enjoy a fully stocked snacks and drinks fridge to keep you fuelled throughout the day.
- Competitive salary — $65,000 - 70,000 salary with opportunities to grow as we scale.
Swag / Operations Coordinator employer: Swag N Send
Swag N Send offers a supportive team environment with flexible hours, making it an attractive employer for those seeking work-life balance. The company values attention to detail and excellent communication skills, providing opportunities for professional growth in operations and logistics. Employees can expect competitive salaries and the chance to contribute to enhancing customer experiences.
