At a Glance
- Tasks: Join our call centre team to enhance customer experiences and build lasting relationships.
- Company: Western Toyota, part of the trusted Suttons Family group since 1948.
- Benefits: Competitive salary, overtime, corporate discounts, and a wellbeing day off.
- Other info: Enjoy a collaborative culture with opportunities for growth and development.
- Why this job: Be part of a friendly team that values excellence and customer care.
- Qualifications: Experience in customer service or call centres is a plus; strong relationship-building skills are essential.
The predicted salary is between 49500 - 60500 $ per year.
Customer Service Consultant (Call Centre) - Western Toyota
WESTERN TOYOTA at Guildford is one of Toyota's Leading Dealerships and part of the Suttons Family group of dealerships established in 1948.
We are looking for an enthusiastic and motivated person to join our call centre team as a
Customer Service Consultant . Someone who can demonstrate their qualities and experience in a high level of presentation exceeding customer experiences.
THE ROLE
Your main focus will be adding value and building long lasting relationships with our clients and assist the dealership with overallcustomerretention. Some duties include
- Inbound and outbound Service Calls answered and actioned accordingly
- Support dealership in achieving the retention and dealership KPIs through their respective sales and service strategies
- Supporting Dealer staff with retention
- Develop strong support and relationships with Sales and Service teams
- Finance program renewals
- Carry out Sales to Service introductions
- Ensure customerretention in service by providing regular service reminder calls
- Ensure Toyota Exchange program customers are contacted
- Work with new, used and retention managers to co-ordinate valuation appointments
ABOUT YOU
- Previous experience in a dealership environment - advantageous
- Previous experience in a customer/guest/client focused role
- Previous experience in a call centre - advantageous
- People-orientated with the ability to build strong relationships with staff and customers
- Professional presentation and time management skills
- Can-do attitudeand self driven
- Intermediate skills/knowledge of Microsoft Office products
- WHATS IN IT FOR YOU
- Market competitive salary with weekly retainer, relevant to the experience
- Great Working Team, Great Culture
- Opportunity to be a part of Sydney’s most trusted automotive group.
- Available Overtime and uniform provided
- On-site Parking
- Corporate discounts including vehicle purchasing and servicing
- $1000 incentive for successful staff referrals
- A Wellbeing day, an additional paid day of leave per year.
- Employee Assistance program providing confidential counselling
- OUR CULTURE
- A collaborative team environment that values excellence and is committed to customer care.
- A friendly family culture where you will be given the chance to build lasting relationships.
- Professional
- Responsive
- Dependable
- Exceptional
- #J-18808-Ljbffr
Customer Service Consultant (Call Centre) employer: Suttons
Suttons Motors Group is an exceptional employer, renowned for its family-oriented culture and commitment to delivering outstanding customer service in the heart of Sydney. With a focus on employee growth, we offer competitive remuneration, a supportive management team, and unique rewards through our Service/Sales Guild Rewards Program, ensuring that our staff feel valued and motivated. Join us to be part of a dynamic team where your contributions are recognised and you can advance your career in a thriving environment.
