At a Glance
- Tasks: Provide technical support and troubleshoot IT issues for end users.
- Company: Growing business in North Sydney with a supportive IT environment.
- Benefits: Flexible 3-day work week, hands-on experience, and career growth opportunities.
- Other info: Join a dynamic team and enhance your technical skills while helping others.
- Why this job: Perfect for those re-entering the workforce or seeking part-time roles.
- Qualifications: Experience in IT support, strong communication skills, and customer-focused mindset.
The predicted salary is between 59400 - 72600 $ per year.
We are looking for a Service Desk Engineer to join a growing business based in North Sydney.
The brand has recently decided to move their MSP in house and are looking for someone to support the Head of IT for 3 days a week.
This is a great opportunity for someone looking to get back into the workforce or someone who can only commit to 3 days a week.
This is a customer-focused role for an IT professional who enjoys troubleshooting technical issues, supporting end users and ensuring the smooth operation of IT services.
About the Role
As an IT Helpdesk Analyst/Service Desk Engineer, you will be responsible for providing technical support to users, resolving hardware and software issues, and delivering a high standard of customer service.
You will work within a busy environment, assisting with day-to-day technical queries and ensuring incidents are logged, managed and resolved efficiently.
Key Responsibilities
- Provide Level 1 and Level 2 IT support to end users.
- Troubleshoot Windows operating system, software and hardware issues.
- Manage user accounts, access permissions and password resets through Active Directory (AD).
- Log, track and resolve incidents and service requests using Service Now.
- Provide support across Microsoft 365 applications, including Outlook, Teams and Share Point.
- Escalate complex technical issues where required.
- Maintain accurate documentation and update service desk tickets.
- Deliver excellent customer service and communicate technical solutions clearly to users.
We are looking for a Service Desk Engineer to join a growing business based in North Sydney.
The brand has recently decided to move their MSP in house and are looking for someone to support the Head of IT for 3 days a week.
This is a great opportunity for someone looking to get back into the workforce or someone who can only commit to 3 days a week.
This is a customer-focused role for an IT professional who enjoys troubleshooting technical issues, supporting end users and ensuring the smooth operation of IT services.
About the Role
As an IT Helpdesk Analyst/Service Desk Engineer, you will be responsible for providing technical support to users, resolving hardware and software issues, and delivering a high standard of customer service.
You will work within a busy environment, assisting with day-to-day technical queries and ensuring incidents are logged, managed and resolved efficiently.
Key Responsibilities
- Provide Level 1 and Level 2 IT support to end users.
- Troubleshoot Windows operating system, software and hardware issues.
- Manage user accounts, access permissions and password resets through Active Directory (AD).
- Log, track and resolve incidents and service requests using Service Now.
- Provide support across Microsoft 365 applications, including Outlook, Teams and Share Point.
- Escalate complex technical issues where required.
- Maintain accurate documentation and update service desk tickets.
- Deliver excellent customer service and communicate technical solutions clearly to users.
Skills and Experience
- Previous experience in an IT Helpdesk Analyst, Service Desk Analyst or IT Support role.
- Hands-on experience with Active Directory (AD).
- Experience using Service Now for incident and service request management (desirable)
- Strong knowledge of Microsoft 365 (M365) applications.
- Experience troubleshooting Windows operating systems.
- Strong communication and problem-solving skills (Essential)
- A customer-focused approach with the ability to manage competing priorities.
- Work with an established organisation in a supportive IT environment.
- Opportunity to apply your technical skills and contribute to day-to-day IT operations.
This role requires you to be onsite 3 days a week in North Sydney.
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Service Desk Engineer in North Sydney employer: SustainRecruit
Join a purpose-driven national organisation that is experiencing significant growth and transformation, where your role as a Salesforce Business Systems Analyst will be pivotal in enhancing customer engagement through innovative digital solutions. With a strong emphasis on collaboration, flexibility, and employee wellbeing, this company offers a supportive work culture and ample opportunities for career development, making it an excellent employer for those seeking meaningful and rewarding employment.
