At a Glance
- Tasks: Welcome guests and create unforgettable helicopter experiences at Surfers Paradise.
- Company: Join the leading tourism operator on the Gold Coast.
- Benefits: Exciting work environment, supportive team, and flexible hours.
- Other info: No two days are the same — enjoy diverse experiences daily.
- Why this job: Be the face of adventure and make lasting memories for guests.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 37800 - 46200 $ per year.
Join the team at Surfers Paradise Helicopters, one of the Gold Coast's leading tourism operators, providing unforgettable helicopter experiences to thousands of guests each year.
We're looking for energetic, customer-focused individuals to join our front-of-house team and be part of something truly exciting.
Position: Customer Service Agent As one of the first faces our guests see, you'll play a key role in shaping their entire experience.
From the moment they arrive to the second they take off, you'll help create a seamless, exciting, and memorable journey.
What you'll be doing
- Welcoming guests into our terminal with warmth and enthusiasm
- Managing check-ins and preparing passengers for their flight experience
- Handling phone and in-person enquiries
- Showcasing our range of scenic flights and helping guests choose the perfect experience
Actively engaging with guests inside Sea World Theme Park — greeting visitors, creating excitement around our experiences, and confidently promoting and selling our helicopter tours
Working closely with our operations team to keep everything running smoothly
What we're looking for
- A natural people-person who delivers outstanding customer service
- Confident using computers and systems (Microsoft Office experience preferred)
- Ability to stay calm, organised, and professional in a fast-paced environment
- Strong communication skills and a positive, can-do attitude
- Comfortable working with a diverse, international customer base
- A strong awareness of safety and procedures
- Experience with Rezdy or booking systems (a bonus, not essential)
- Aviation or tourism experience (great, but not required)
• Additional languages? That's a big plus!
Why you'll love working with us
- Work in a unique, exciting tourism environment
- Be part of a supportive, high-energy team
- No two days are the same — every day brings new people and experiences
- Play a direct role in creating unforgettable moments for our guests
Availability
We're looking for team members available across weekdays, weekends and public holidays, with flexibility to suit operational needs.
Customer Service Agent in Gold Coast employer: Surfers Paradise Helicopters
Surfers Paradise Helicopters is an exceptional employer, offering a vibrant work culture at the stunning Main Beach heliport on the Gold Coast. With a focus on employee growth, this role provides invaluable experience in aviation operations, making it ideal for those starting their careers or training towards a CPL. Enjoy flexible working hours and the opportunity to be part of a passionate team dedicated to delivering unforgettable experiences for our guests.
Contact Details:
Surfers Paradise Helicopters Recruitment Team
