Join the team at Surfers Paradise Helicopters, one of the Gold Coast's leading tourism operators, providing unforgettable helicopter experiences to thousands of guests each year. We’re looking for energetic, customer-focused individuals to join our front-of-house team and be part of something truly exciting.
Position: Customer Service Agent As one of the first faces our guests see, you’ll play a key role in shaping their entire experience. From the moment they arrive to the second they take off, you’ll help create a seamless, exciting, and memorable journey.
What you’ll be doing:
- Welcoming guests into our terminal with warmth and enthusiasm
- Managing check-ins and preparing passengers for their flight experience
- Handling phone and in-person enquiries
- Showcasing our range of scenic flights and helping guests choose the perfect experience
Actively engaging with guests inside Sea World Theme Park — greeting visitors, creating excitement around our experiences, and confidently promoting and selling our helicopter tours
Working closely with our operations team to keep everything running smoothly
What we’re looking for:
- A natural people-person who delivers outstanding customer service
- Confident using computers and systems (Microsoft Office experience preferred)
- Ability to stay calm, organised, and professional in a fast-paced environment
- Strong communication skills and a positive, can-do attitude
- Comfortable working with a diverse, international customer base
- A strong awareness of safety and procedures
- Experience with Rezdy or booking systems (a bonus, not essential)
- Aviation or tourism experience (great, but not required)
- Additional languages? That’s a big plus!
Why you’ll love working with us:
- Work in a unique, exciting tourism environment
- Be part of a supportive, high-energy team
- No two days are the same — every day brings new people and experiences
- Play a direct role in creating unforgettable moments for our guests
Availability:
We’re looking for team members available across weekdays, weekends and public holidays, with flexibility to suit operational needs.
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Customer Service Agent employer: Surfers Paradise Helicopters
Surfers Paradise Helicopters is an exceptional employer, offering a vibrant work culture at the stunning Main Beach heliport on the Gold Coast. With a focus on employee growth, this role provides invaluable experience in aviation operations, making it ideal for those starting their careers or training towards a CPL. Enjoy flexible working hours and the opportunity to be part of a passionate team dedicated to delivering unforgettable experiences for our guests.
Contact Details:
Surfers Paradise Helicopters Recruitment Team
