Customer Service & Bookings Team – Full Training Provided
We’re building a brand-new customer team, and we want you in it from day one.
We’re hiring four people for full-time customer service, bookings and administration roles at our Tweed Heads dealership. You don’t need to know anything about cars. If you’ve looked after customers in a restaurant, hotel, shop, clinic or call centre, you already have the hardest skill, and we’ll handle the training.
What you’ll do
You’ll be the friendly voice and smiling face our customers deal with, whether by phone, email, text or in person. Day to day, that looks like:
Welcoming customers and making them feel looked after from the moment they arrive
Booking services and listening carefully to what each customer needs
Passing those details clearly to our technicians and keeping paperwork accurate
Keeping customers updated while their car is with us, so no one is left wondering
Explaining invoices in plain language and taking payments
Handling the admin behind the scenes that keeps our workshop running smoothly
The tasks are consistent, but every customer is different, and that’s what makes the job rewarding.
We’ll train you
You’ll get structured, paid training in our systems and processes. You’ll also have the opportunity to become a Toyota certified service advisor, a qualification that opens real career doors.
What we’re looking for
Front of house, hospitality, retail, reception, bookings or admin experience
A warm, clear way of talking with people
Good organisation, and you’re comfortable following a process
Confidence on a computer and keenness to learn new systems
A current NSW driver’s licence
What’s in it for you
$60,000–$70,000 base + super, depending on experience
Full-time hours, Monday to Friday 8:00am–5:00pm, plus a rotating Saturday morning roster (8:00am–12:00pm)
Full training and a clear career pathway with a leading brand
Being part of a new team from day one, where we celebrate the wins, big and small
Work where others holiday
Tweed Heads gives you the best of both worlds: a rewarding career with Toyota, and a lifestyle of award-winning beaches and breathtaking hinterland.
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Customer Service & Bookings Team – Full Training Provided in Tweed Heads South employer: Surf Motor Group
Surf Motor Group is an exceptional employer located in the vibrant Tweed Heads, NSW, offering a dynamic work environment where your passion for customer service can truly shine. With a strong focus on employee growth and development, we provide comprehensive training and support to help you excel in your role as a Showroom Concierge. Join our team and enjoy a collaborative culture that values positivity and engagement, all while being part of a premium automotive experience.
