Client Support Officer in Melbourne

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

Funds in Court (FIC) is a discrete, self-funded, administrative division of the Supreme Court of Victoria. FIC assists the Senior Master, who is an Associate Judge of the Court, in administering and investing funds in Court for people who are under a legal disability. A person is under a legal disability if he or she is under 18 years old, or has an intellectual or physical disability, or both. Funds may be awarded by the County Court, Magistrates' Court or the Victims of Crime Assistance Tribunal (VOCAT). People who have money administered by the Senior Master are referred to as “clients” of the Court. The Senior Master becomes the “legal owner” of the funds, holding them in trust for people who do not have capacity to manage their own affairs. The staff at FIC provide a range of services to support the Senior Master and the administration of funds.

The Client Support Officer is a member of the Client Services Team and is accountable for services arising from day-to-day dealings with clients and carers, particularly in respect of their requests to access funds in Court. The position must balance and negotiate such requests and expectations with requirements set by the Judiciary. The position is primarily responsible for providing quality customer service, information and operational support for the administration of court ordered funds for persons under legal disability within a high volume and challenging work environment. The Client Support Officer provides backup support to Client Services Officers that are on leave as well as maintaining responsibility for a small caseload of client files. The position reports to the Director Client Services via the Team Leader.

Key accountabilities include:

• Managing a designated portfolio of clients, providing high-quality and responsive funds administration services.
• Delivering specialist advice and tailored support to people with disability to achieve positive client outcomes, maintaining compliance with Client Services standards, and providing backup operational support across the Trust Administration section as required.
• Using expertise and knowledge to liaise with and maintain effective communication networks with internal and external stakeholders.
• Recommending preferred course of action as part of well-researched, comprehensive memoranda on complex matters requiring in-depth analysis for consideration by the Senior Master or other Associate Judges and the Judicial Registrar.
• Maintaining current, accurate records in the Trust Management System (TMS), and meeting relevant audit requirements.
• Proactively engaging in training and professional development to maintain high-level knowledge of issues relevant for persons under legal disability.

About you:

• Knowledge of the procedural and practical requirements of the Senior Master, (who is an Associate Judge) of relevant legislation, particularly of the Supreme Court Act 1986, the Trustee Act 1958, the Guardianship and Administration Act 2019, the Charter of Human Rights and Responsibilities Act 2006 and the Rules of Court, as they impact upon the administration of funds in Court for persons under disability.
• Sound experience and advanced skills in the use of the Microsoft suite of applications.
• Highly developed work organisation skills with the capacity to set meaningful priorities within a changing environment, paying particular attention to detail in all undertakings with the ability to balance competing priorities.
• Ability to have difficult conversations whilst being sensitive to others' needs.
• Active listening skills and well-developed professional communication skills.
• Well-developed financial literacy skills and experience in the disability sector, trustee or related industry would be highly regarded.

Why work at Court Services Victoria:

• Purpose & Public Impact: Work that contributes to the wellbeing of Victorians and the public good.
• Strong alignment with public service motivation and meaningful work.
• Flexible & Modern Work: Flexible hours, hybrid and remote work options.
• Leave provisions (including purchased leave and generous parental leave).
• Access to learning, leadership development, and internal mobility across the VPS.
• Opportunities to build broad, transferable public sector capability.
• Strong commitment to VPS values, integrity, and accountability.
• Emphasis on diversity, equity, inclusion, and psychological safety.

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live. As part of our commitment to a safe and respectful workplace, CSV conducts pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.