Professional Experience & Project Management
- 5+ years of experience in data center operations, IT service delivery, or technical project management.
- Proven experience leading and managing rack-level system deployment projects.
- Demonstrated success in drafting Statements of Work (SOWs), calculating project timelines, and coordinating resource requirements for complex, large-scale customer projects.
Technical Skills & Field Operations
- Hands-on experience with high-speed cabling and structured cabling systems.
- Strong technical knowledge of server hardware, GPU systems, and data center networking.
- Proficiency in hardware diagnostics (BIOS, UEFI Shell, PXE, DOS) and troubleshooting within Linux/Windows server environments.
- Field Site Execution: Demonstrated expert-level capability in performing comprehensive on-site deployment tasks, including:
- Rack movement observation and management: Ensuring safe and precise physical relocation of server racks within the data center floor.
- Hardware remediation support: Proactive identification and resolution of hardware-level failures during deployment.
- Unpacking systems and rack stacking: Executing physical installation, rack-mount operations, and server integration.
- Power connection and configuration validation: Managing high-density power distribution connections and performing pre-deployment configuration validation to ensure system readiness.
Mobility
- Ability to travel frequently to different cities within the country of residence or to international locations within a 6-hour flight radius for deployment projects.
Communication & Professionalism
- Excellent written and verbal communication skills, with the ability to maintain professional boundaries and formal expectations.
- Full professional proficiency in English.
Physical Requirements
- Ability to lift at least 50 lbs and stand for extended periods.
Project Manager employer: Supermicro
Supermicro is an exceptional employer that prioritises high-level customer service and employee development within a dynamic work environment. As a Field Service Engineer, you will benefit from flexible working hours, opportunities for travel, and the chance to work with cutting-edge technology in enterprise data centres. The company fosters a culture of collaboration and innovation, ensuring that employees are supported in their growth while contributing to a world-class field engineering organisation.
