Includes the following essential duties and responsibilities (other duties may also be assigned):
- Travel to enterprise customer data centers to perform hardware troubleshooting, break/fix repairs, and component replacements on servers and storage systems within strict SLA windows.
- Execute technical tasks strictly according to provided instructions and validated scopes. Recognize when on-site realities deviate from the plan and immediately halt execution to elevate, rather than absorbing out-of-scope work.
- Run required power-on self-tests, standalone diagnostics, and visual verifications to ensure hardware malfunctions are fully corrected before leaving the site.
- Securely package replaced/defective parts using provided return labels and ensure they are shipped back within mandatory timelines.
- Maintain professional on-site communication, focusing strictly on factual technical updates while directing any requests for scope changes or SLA negotiations back to the designated Technical Account Manager.
Field Service Engineer in Melbourne employer: Supermicro
Supermicro is an exceptional employer that prioritises high-level customer service and employee development within a dynamic work environment. As a Field Service Engineer, you will benefit from flexible working hours, opportunities for travel, and the chance to work with cutting-edge technology in enterprise data centres. The company fosters a culture of collaboration and innovation, ensuring that employees are supported in their growth while contributing to a world-class field engineering organisation.
