Includes the following essential duties and responsibilities (other duties may also be assigned):
- Travel to enterprise customer data centers to perform hardware troubleshooting, break/fix repairs, and component replacements on servers and storage systems within strict SLA windows.
- Execute technical tasks strictly according to provided instructions and validated scopes. Recognize when on-site realities deviate from the plan and immediately halt execution to escape, rather than absorbing out-of-scope work.
- Run required power-on self-tests, standalone diagnostics, and visual verifications to ensure hardware malfunctions are fully corrected before leaving the site.
- Securely package replaced/defective parts using provided return labels and ensure they are shipped back within mandatory timelines.
- Maintain professional on-site communication, focusing strictly on factual technical updates while directing any requests for scope changes or SLA negotiations back to the designated Technical Account Manager.
Field Service Engineer employer: Supermicro
Supermicro is an exceptional employer that prioritises high-level customer service and employee development within a dynamic work environment. As a Field Service Engineer, you will benefit from flexible working hours, opportunities for travel, and the chance to work with cutting-edge technology in enterprise data centres. The company fosters a culture of collaboration and innovation, ensuring that employees are supported in their growth while contributing to a world-class field engineering organisation.
