Superloop is seeking a Customer Resolution Specialist in Melbourne to manage and resolve customer complaints across channels, including FDV and vulnerable customers, while reducing repeat contacts and building trust. You will handle high‐risk situations with discretion and empathy, liaising with internal teams to drive timely outcomes.
The role includes proactive problem‐solving, root‐cause analysis, and documenting cases to ensure end‐to‐end closure.
Remote Customer Resolution Specialist | Flexible Hours in Melbourne employer: Superloop
Superloop is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the telecommunications sector. With a commitment to employee growth, we provide opportunities for skill development and career advancement, alongside attractive benefits such as free home broadband and mobile plans. Our inclusive culture celebrates diversity, ensuring every team member feels valued and empowered to contribute to our mission of delivering better internet connectivity across Australia.
